Tamoghna Banerjee
Personal Information
Organization / Workplace
ConcentrixLocation
New Delhi Area, India IndiaOccupation
Manager Training /QualityIndustry
NGO / Public Service
About
Ten years plus of work experience of which have been spent in the contact center industry dealing with international / Domestic - US, UK & Indian Telecom, Sales & Customer Service process and Domestic Span includes Automobile, Telecom & Computer giants. Professional duration covers varied work role from Operations Management, Employee Engagement, Client Management, Customer Service, Process Improvement and Training / Quality Management. Exposure to multiple aspects of Customer Service, including backend process management in Contact Centers. Adept at Quality and operational nuance of contact centers with strong project & People management skills. Have been involved and actively partic...