1. CURRICULAM
VITAE
SYED ENAM MURSHED
CELL: ALgt5620L49,
RES:8913149
L:
E-MAI enam.murshed@gmail.com
Address:House-12,
Road-l2,
Sector-14
Dhaka.
Uttara,
PersonalDetails
Fathers'name : Late S.S.M.AKhorasani.(Ex SecondSecretaryBangladesh
Deputy High
Commission, Kolkata,India)
PermanentAddress: : House- 45,Road-&P.C.CultureHousing
Society,Shekhertec,Mohammedpoor,Dhaka- 1209.
Dateof Birth 29-01-1968
Placeof Birth Dhaka,Bangladesh.
Marital Status Married
Religion Islam
To
Carrier Objectives: deliver the best customerservicetowards the customersand achievethe
higheststandardofsafety & security during the operations.
Summery
r Extensiveknowledgeand experienceof CustomerService.
o Knowledgeof Operations, safety& security.
o Knowledge& Experience Load & Balance.
of
o Experience onboard customerserviceand product.
of
o Experienceof handling passengers, Cabin& Flight Crew GHA,Security.
r Experience knowledgeof Delays,Disruption & Diversions.
&
o Experience handling & getting the best from handlingagents& third party staffs.
of
r Ateamplayer.
fob History
l.China Southern
StationManager: WorkedasStation Manager ZiaInternational
in Airport Coordinated worked
&
with GHA Authorities start flightoperation,
and to Handled inaugural seven
and moreflight in hdo
months (From fuly'09to Endof Sep'09).
Airlines
Z.GMG
Statlon Manager: Worked as StationManagerin GMGAirlines in Zia International Airport from
Feb'09toMid of May'09J.

2. g.
British Airways
Senlor Customer Service Agen* CustomerServiceteam as an Operational[T.RC.Jand a Senior
Customerservice& Securitystaff (From Feb'2000 to Jul' 2008).
*.Emirates
TrafficAssistant Workedastrafficassistant Emirates all areas operations customer
in in of &
service(FromAug'1997to |an' 2000).
s.British Airways
Interrradonal Cabin Crew: Worked as International cabin crew basedat DhakafFrom Feb' 1992
toAug'L997).
Education
Higher SecondarySchoolCertificate West End High School,Dhaka GradeII 1988
Secondary SchoolCertificate New Model DegreeCollege GradeIl 1986
Experiences
premium and in WorldTraveler's Cabin.
economyclasscounter,supervisedRamp,Boarding and Security& participated in all other
operationalactivities.
the aircraft.
cancelled)beforeswitchingto Centralizedload Control (C.L.C).
Executive& SecurityAuditors.
StationManagerand BA OPSControl [LHR).
transit passengers.
ChiefArmy Staffof People'sRepublicof Bangladesh.
baggage "due securitythreats.
ID
on, passwordrelated issues.

3. Professional
Trainings
Dubai, UAEin April 1998.
1999.
[wtth disdncdon].
Languages
Bengali Ability fNative Language]
Read &Write
English Read &Write
Otherinformation
e Received "Cabin$errrice BronzeAward" asa cabincrewin 1994in E.A.
r B.A. posterModelin 1994.
r "Breakthrough" course teamBuilding
on from BritishAlrways,
London 1995,
in
r 'Winning Customey' BritishAirwaysLondon L992.
for fiom in
r "PuttingPeople First"from BritishAirwaysLondon 2001.
in
r Awarded Certificate
a from Ahmed-Bin SaeedAl-Maktoum
for dedication Commihnent a teammember.
and as
Referees
Mr. Al- MahmoodShamimuzzaman StadonManagerEtlhadAtrways,Dhaka.
Mr. SamiurRazzak SalesManager,
KuwaitAirways Dhaka.