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Beis open letter SlideShare

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A brief guide to Claire Perry's open letter to heat network operators

Published in: Government & Nonprofit
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Beis open letter SlideShare

  1. 1. A B R I E F G U I D E T O W H A T I T M E A N S F O R T H E H E A T N E T W O R K O P E R A T O R S A N D O W N E R S CLAIRE PERRY'S OPEN LETTER TO HEAT NETWORK OPERATORS switch2.co.uk
  2. 2. HEAT NETWORK KEY MILESTONES switch2.co.uk
  3. 3. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. switch2.co.uk
  4. 4. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 switch2.co.uk
  5. 5. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust switch2.co.uk
  6. 6. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust UKGovernmentfunds�320mto supportdistrictheatingschemes switch2.co.uk
  7. 7. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport UKGovernmentfunds�320mto supportdistrictheatingschemes switch2.co.uk
  8. 8. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 2018 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport CMAmarketstudy findingsreleased UKGovernmentfunds�320mto supportdistrictheatingschemes switch2.co.uk
  9. 9. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 2018 2019 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport CMAmarketstudy findingsreleased Proposedpending regulation SAP10updatesand BuildingLregulations affectingheatnetworks UKGovernmentfunds�320mto supportdistrictheatingschemes switch2.co.uk
  10. 10. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. switch2.co.uk
  11. 11. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. THE LETTER RECOGNISES THE IMPORTANCE OF HEAT NETWORKS switch2.co.uk
  12. 12. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. THE LETTER RECOGNISES THE IMPORTANCE OF HEAT NETWORKS switch2.co.uk
  13. 13. WHY ARE HEAT NETWORKS IMPORTANT? switch2.co.uk
  14. 14. WHY ARE HEAT NETWORKS IMPORTANT? One�centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Environment:
  15. 15. WHY ARE HEAT NETWORKS IMPORTANT? One�centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Communityheatingcancutthecoststohousingmanagement andtheresident. Environment: Economic:
  16. 16. WHY ARE HEAT NETWORKS IMPORTANT? One�centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Communityheatingcancutthecoststohousingmanagement andtheresident. Addressesfuelpovertybyreducedenergybills.Affordablewarmthalso reducescoldandcondensationrelatedillnesses. Environment: Economic: Social:
  17. 17. PUTTING THE CUSTOMER FIRST switch2.co.uk
  18. 18. PUTTING THE CUSTOMER FIRST The letter highlights how more must be done to make sure customers are treated fairly. switch2.co.uk
  19. 19. PUTTING THE CUSTOMER FIRST The letter highlights how more must be done to make sure customers are treated fairly. IT IDENTIFIES THE HEAT TRUST AS A DRIVER FOR GOOD INDUSTRY PRACTICE. switch2.co.uk
  20. 20. switch2.co.uk THE LETTER ENCOURAGES EXISTING HEAT NETWORKS TO ADOPT THE HEAT TRUST STANDARDS.
  21. 21. switch2.co.uk THE LETTER ENCOURAGES EXISTING HEAT NETWORKS TO ADOPT THE HEAT TRUST STANDARDS.
  22. 22. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES
  23. 23. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES
  24. 24. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers
  25. 25. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies
  26. 26. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply
  27. 27. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply Transparency in metering and billing
  28. 28. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply Transparency in metering and billing Complaints handling, including access to the Energy Ombudsman
  29. 29. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY?
  30. 30. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards
  31. 31. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play
  32. 32. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play Gives better control to the customer with access to an Ombudsman for dispute resolution
  33. 33. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play Gives better control to the customer with access to an Ombudsman for dispute resolution Drive customer confidence in the market
  34. 34. switch2.co.uk A SIMPLE GUIDE TO THE CMA HEAT NETWORK STUDY CLICK HERE Download your FREE eGuide

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