Subhranshu Ganguly LION

Kolkata Area, India India

17yearsinMarketing/customerserviceandasQualityAnalystinWIPROwithMBA

Technology / Software / Internet

Having more than 10 years experience in customer service and marketing,and having a PGDBA from Symbiosis Pune I am looking for a Banking and financial services ,Marketing,CUSTOMER SERVICE,HR,Technical helpdesk job. Current Working Experience Working as a quality analyst in Hewitt Packard technical process supporting, HP, printers , desktop and laptop computers all over US and Canada. My job role includes giving feedback about call quality that includes technical trouble shooting aspect and customer handling aspect. It also includes seeing to it that the agents perform in accordance with client HP's mandate. My experience in WIPRO is for 9 years. The customers generally call about the...