Nobody releases the right product the first time out of the gate
Releases of improvement is adding more features, which compounds the problem because you don’t know what is wrong
Not a programmer
Flickr started out as MMO software Released Glitch and it failed
Expensify and traveling sales repBalsamiq and UI designer Color scaled without stickiness (41MM and 1 year to get 30K users) Medical marijuana with phone field
Ask them what they need to be engaged – call your first 100 customers Eztexting did a A/B test and found 31% increase in signups (without chatting)\ Ecommerce 48% increase amount spent with olark
3 hours later
2 minutes after someone signs up, they get a one-line email directly from James, the CEO of Bugsnag, asking if they need any help: People reply to this email a whopping 22% of the time. First, the email sets up a direct channel for support questions. The fact that you care about this customer is what gives the email it's mojo. Second, by delaying the email 30 minutes, people who got distracted come back and finish setting up even if they never reply. The result is happier customers and better conversion.