2. ◆My goal
1. When I go back to Japan, I want to …
Because the Olympics will be hold at Tokyo in
2020.
I want to help many visitors who come to Japan at
that time.
2. I like American movies and …,
I want to see them without subtitles in the future.
3.
4. …A: I see. Thank you.
Ask/answer for the following in the same way. The elevator,
the phone, Tim Horton’s in YYZ, ARR.
A restaurant in Chicago, McD, in Narita.
A: Excuse me, where’s the Saudi Airlines counter? ,
I mean, KLM?
B: It’s over there, beside Korean Airlines.
A: Beside what?
B: Beside Korean Airlines, on the right.
7. Directions / suggestions
One more thing that you could
do is…
Another way to get there is
If you would like to ….
You could ….
8. At First, discuss what the most important things are in Customer service to psyche up.
Turn the Laptop around so that at first, Aki, cannot see the video and then ask
WH q.
About the video
From easy to difficult.
Then turn the video around.
https://www.youtube.com/watch?v=Fy4lYDN1gz4
Richard Branson The 7 Lessons
From Richard Branson
OR,
