1. Resume
SilvioMueller
Eagle vale,NSW,2558
Mobile - 0479 101 607
E-mail - fablebox@hotmail.com
Education
HigherSchool Certificate - LeumeahHighSchool
AdvancedDiplomainElectrical andComputerTechnology
Achievements
DesignanEDI (ElectronicDataInterchange) formatusingmultiple standardsforCouriersPlease to
enable clientstoeasily interchange shippinginformationwiththem.
Designandimplementawebdispatchsystemtailoredtothe requirementsof CouriersPlease.
Manage the expansionof EDIbasedbusinessfrom2% to 50% of annual revenue in5years.
Manage the EDI changesrequiredtoenable CouriersPleasetointerface with andtransactwith the
world'slargestbusinesstocustomersupplychains(Temando,SkynetandAmazon forexample).
Work withshoppingCartdeveloperstoaidusersof popularonline shoppingplatforms(eBay,Majento
etcetera) todispatchfreightseamlesslywithCouriersPlease.
Developastandardof documentationthatiseasilyunderstoodbydevelopers,staff andcustomers.
Provide ACERComputersthe necessaryguidance tohelpthemtransitionfromapaperbaseddispatch
processto a fullyintegratedEDIsolutionenablingthemtosave one milliondollarsperannuminlabor
and freightlosses.
Act as the technical andprocessadvisorinthe attainmentof some of Star Track's andCouriersPlease'
largesttradingpartners.
As a Teacher'sAidassistedtwostudentsinattainingtheirSchool LeaversCertificate.
As a youthworkeractedquicklytopreventanyseriousharmto a juvenilethatattemptedsuicide.

2. Employment
Employer
CouriersPlease (ParcelOvernightDirectandotheraffiliates).
Title
CustomerIntegrationManager.
Responsibilities
Design,implementandmanage the CouriersPleaseEDIsystems.
Helpdevelop anddocumentthe EDIsalesandimplementationprocess.
Oversee the integrationof multipleGenericDispatchSystemswiththe CouriersPlease EDIsystem.
Aidcustomersinthe integrationof theirWarehouse ManagementSystemswiththe CouriersPleaseEDI
system.
Ensure CouriersPlease systemscaninterface withthe everincreasingamountof E-Commerce and
SupplyChainSolutionsonthe market.
Scope and testthe resultsof all data inputmethods(API,FileUpload,WebServices,WebInterface)
Act as a consultantonEDI as CouriersPlease transitionsfroma"businesstoBusiness"toa "Businessto
Customer"Courier.
Analyze businessrequirementsandeffectivelycommunicatethemtodevelopers
Provide I.Tsupportto Couriersplease staff.
Manage lossesattributabletodataqualitybydevelopingdatarecoveryprocessesandmanaging
relationshipswithdatasuppliers.
Staff training.

3. Employer
Star Track Express.
Title
Fieldtechnician/ClientIntegrationmanager.
Responsibilities
Install computers,printersandStar Track dispatchsoftware forStar Track customers.
Provide onsite supportfortechnical andsoftware issues.
Aidcustomersinintegratingwiththe StarTrack EDI system(forcustomersusingtheirownWMS suchas
SAPand Warehouse Wizard).
Provide the detailstoenablecustomersusingGenericDispatchsystemssuchasSupplyMasterand
Smart Freighttotransact withCouriersPlease.
Manage a teamof fieldtechnicians.
Act as an EDI consultantinthe salesprocessforattainingmajorcontracts (Clipsal,Hasbro andDick
Smithsforexample).
Train staff andassistthe helpdesk.
Employer
Departmentof Juvenile Justice.
Title
Teacher'sAid/YouthWorker.
Responsibilities
Look afterthe day to dayneedsof Juvenilesincustody.
Supervise juvenilesastheycarryout theirdailyprocesses.
Aidteachersinthe classrooms.
Designandteach some social lessons(suchasSTIpreventionanddrugawarenesslessons).
Run vocational courses(ceramics).
Transport Juvenilestomedical,courtandotherappointments/engagements.

4. Other Courses
ITIL - IT Infrastructure Library® course
LandmarkForum Program – Self DevelopmentCourse