1. Key Motors Limited
29 Hagley Park Road
Kingston 10
DOCUMENT PREPARED BY: SHELDON M. ROSE – AFTER SALES MANAGER
YES
NO
SERVICE PROCESS FLOW
CUSTOMER CALLS, OR E-
MAILS TO SCHEDULE
APPOINTMNET
SERVICE DEPARTMENT
SCHEDULES SERVICE
OBTAIN VEHICLE
INFORMATION
WORK ALLOCATED &
PERFORMED
CUSTOMER APPROVES
SERVICE
PERFORM DETAILED
DIAGNOSIS
RECEIVE CUSTOMER
CUSTOMER PAYS BILL
CUSTOMER SPECIFIES
PROBLEM
CUSTOMER DECIDES FOR
DROP OFF OR SHUTTLE
SERVICE
CUSTOMER ARRIVES
WITH VEHICLE
CUSTOMER WAITS OR
SHUTTLE PROVIDED
ADVISE THE CUSTOMER
OF APPROXIMATE COST
AND TIME FOR REPAIRS
INVOICE PREPARED
WORK VERIFIED:
HAS THE JOB
BEEN DONE
EFFECTIVELY?
PRELIMINARY
DIAGNOSIS: IS
THE CAUSE
CLEARLY
DEFINEABLE?
VEHICLE RETRIEVED
VEHICLE CLEARED BY
SUPERVISOR
CUSTOMER NOTIFIED
CONTACT CUSTOMER TO
GET FEED BACK ON SERVICE
CUSTOMER DEPARTS
FACILITY
VEHICLE CLEANED