1. SHAWN HAYES
Certified Parts Professional - 10/31/2015
Certified Scion Parts Professional - 10/31/2015
Hazardous Materials Training For Auto Dealers Completed - 10/19/2015
HV NiMH Batteries Completed - 10/23/2011
Issue Date: 10/31/2015
EH&S Achievements
Code Description Hrs Date Code Description Hrs Date
EHM001: Expires 10/19/2018 8.0 10/19/2015 EHM001: Expired 11/10/2014 8.0 11/10/2011
EHM011: 10/23/2011 8.0 10/23/2011
Course Achievements
Code Description Hrs Date Code Description Hrs Date
S2127 Resolving Customer Concerns 8.0 06/11/2015 GDWL07 Fixed Ops 2014 Region Credit 1.0 06/30/2014
S2143 Communication That Makes A Connection 8.0 09/19/2013 S402 Power of Communication - Fixed Ops 8.0 09/20/2012
S271 Telephone Skills that Make Cents 8.0 03/24/2011 S2105 Selling and Merchandising Skills for the Pa 8.0 06/10/2010
S3113 2011 Sienna New Model 4.0 04/29/2010 S3112 2010 4Runner New Model 8.0 04/29/2010
S3108 2009 Venza Launch Training 8.0 07/10/2009 S3109 2010 Prius Launch Training 8.0 06/12/2009
S275 Wholesale Parts 8.0 03/12/2009 S2137 Wholesale Parts Business Development Worksh 8.0 Alt. Credit
S032 Speaking Your Customer's Language 8.0 09/23/2008 S3105 2009 Corolla/Matrix In-District Meeting 8.0 04/01/2008
S7158 2009 Corolla vs. Civic 4.0 03/21/2008 S3104 2008 Sequoia In-District Product Launch 8.0 12/05/2007
S7154 2008 Camry vs. Accord 4.0 11/02/2007 S3101 2008 Highlander In-District Product Launch 8.0 07/12/2007
S894 Let's Talk Leasing 8.0 07/10/2007 S399a 2008 Scion Meeting-in-a-box 8.0 05/03/2007
S7143 HSD - Knowledge 4.0 03/16/2007 S398 2007 Tundra National Launch 8.0 01/17/2007
S7132 2006 Highlander In-Dealership 4.0 12/22/2006 S384 Truck Essentials I 8.0 10/26/2006
S3110 Truck Essentials I 4.0 10/26/2006 S7114 2006 Tundra vs. 150 & Silverado 8.0 10/20/2006
S382 Why Buy a Toyota 8.0 08/15/2006 S7123 Toyota Gen V Nav and Bluetooth 8.0 06/14/2006
S7101 2006 Corolla, Scion tC vs. Civic 8.0 06/14/2006 S7121 2007 Camry Hybrid In-Dealership Training 8.0 05/19/2006
S413 Scion Purchase Process 8.0 04/11/2006 S395 2007 FJ Cruiser In-District Product Launch 8.0 03/07/2006
S394 2007 Camry In-District Product Launch 8.0 03/07/2006 S393 2007 Yaris In-District Product Launch 8.0 03/07/2006
S391 2006 RAV4 Product Launch 8.0 02/02/2006 S390 2006 Highlander Hybrid Product Launch 8.0 02/02/2006
Self-Paced Modules / Test Achievements
Code Description Hrs Date Code Description Hrs Date
E239 Customer First Stocking & Return 0.5 11/17/2015 SC15P Toyota Recall & Service Campaign Essentials 1.0 10/16/2015
E448 2016 iM Region Launch 1.0 10/16/2015 E447 2016 iA Region Launch 1.0 10/16/2015
E301 Scion: Build-A-Dealership for Service 1.0 10/16/2015 E231 Parts Inventory by the Numbers 1.0 10/15/2015
E230 Parts Inventory Concepts 1.0 10/15/2015 E224 Applying Smart Storage Practices 1.0 10/15/2015
SS030 Scion Says Quiz IV - 2013 1.0 06/14/2014 E125 Servicing Scion Customers 1.0 06/14/2014
E3124F 2012 RAV4 EV New Model Preview for Fixed
Op
1.0 11/11/2013 E227 More Essentials in Retail Tires Post Test 1.0 11/11/2013
E2143F Toyota Communication Fundamentals 1.0 11/01/2013 SS028 Scion Says Quiz II - 2013 1.0 09/29/2013
E3123F 2013 Toyota Avalon Fixed Ops Completion Qui 1.0 09/27/2013 SS029 Scion Says Quiz III - 2013 1.0 09/26/2013
SS027 Scion Says Quiz I - 2013 1.0 09/26/2013 E2144F Toyota Communication Techniques 1.0 09/26/2013
SS026 Scion Says Quiz IV - 2012 1.0 10/10/2012 E446 The Story of the FR-S 1.0 09/27/2012
E3122F Prius PHV & Prius c New Model Preview - Fix 1.0 09/27/2012 E3118F 2012 New Model Fixed Operations Preview 1.0 09/27/2012
E446F Scion FR-S New Model Preview for Fixed Oper 1.0 07/19/2012 SS025 Scion Says Quiz III - 2012 1.0 07/06/2012
SS024 Scion Says Quiz II - 2012 1.0 06/15/2012 SS021 Scion Says Quiz III - 2011 1.0 06/15/2012
E3116 2012 Scion iQ 1.0 03/19/2012 SS023 Scion Says Quiz I - 2012 1.0 01/04/2012
E094 Audio/Navigation Systems Featuring Entune 1.0 10/24/2011 SS022 Scion Says Quiz IV - 2011 1.0 10/23/2011
E3115F 2011 New Model and Scion tC Product Overvie 1.0 10/23/2011 E3115 2011 Scion tC Product Training 1.0 10/23/2011
E3117 Scion What's New 2011 1.0 09/29/2011 SS021 Scion Says Quiz III - 2011 1.0 08/12/2011
SS020 Scion Says Quiz II - 2011 1.0 08/12/2011 SS019 Scion Says Quiz I - 2011 1.0 01/10/2011
SS018 Scion Says Quiz IV - 2010 1.0 10/18/2010 SS017 Scion Says Quiz III - 2010 1.0 10/18/2010
SS016 Scion Says Quiz II - 2010 1.0 04/30/2010 SS015 Scion Says Quiz I - 2010 1.0 04/30/2010
E3113F 2011 Sienna Product Overview 1.0 04/29/2010 E3113 2011 Sienna Product Overview 1.0 04/29/2010
E3112F 2010 4Runner Product Overview 1.0 04/29/2010 E3112 2010 4Runner Product Overview 1.0 04/29/2010
E219 Parts Core Return Processing 1.0 04/02/2010 E217 Toyota Customer Care Products 1.0 04/02/2010
E215 Essentials in Retail Tires 1.0 04/02/2010 E218 Toyota 0W-20 Synthetic Motor Oil 1.0 04/01/2010
E091 Scion What's New 2010 1.0 03/18/2010 SS014 Scion Says Quiz IV - 2009 1.0 12/08/2009
SS013 Scion Says Quiz III - 2009 1.0 07/13/2009 E3108 2009 Venza Product Overview 1.0 07/10/2009

2. SHAWN HAYES
Certified Parts Professional - 10/31/2015
Certified Scion Parts Professional - 10/31/2015
Hazardous Materials Training For Auto Dealers Completed - 10/19/2015
HV NiMH Batteries Completed - 10/23/2011
Issue Date: 10/31/2015
E3109 2010 Prius Product Overview 1.0 06/12/2009 SS012 Scion Says Quiz II - 2009 1.0 04/11/2009
SS011 Scion Says Quiz I - 2009 1.0 02/09/2009 E073 Toyota Rewards Visa 1.0 02/09/2009
SS010 Scion Says Quiz IV - 2008 1.0 10/20/2008 E059 Scion What's New 2009 1.0 10/04/2008
327 Safety Features II 1.0 08/18/2008 SS009 Scion Says Quiz III - 2008 1.0 08/15/2008
404 Scheduled Maintenance 1.0 08/15/2008 388 Parts Professional Roles & Resp. 1.0 08/15/2008
SS008 Scion Says Quiz II - 2008 1.0 04/14/2008 E3105 2009 Corolla / 2009 Matrix Product Overview 1.0 04/01/2008
E3105F 2009 Corolla / 2009 Matrix Product Overview 1.0 03/30/2008 E070 Vehicle Delivery Essentials 1.0 02/18/2008
SS007 Scion Says Quiz I - 2008 1.0 01/04/2008 E3102 2008 Prius 1.0 11/17/2007
E3103 2008 Land Cruiser Product Overview 1.0 11/14/2007 SS006 Scion Says Quiz IV - 2007 1.0 11/11/2007
E254 VDQ Vehicle Storage 1.0 08/31/2007 E257 VDQ Paint Finish & Repair 1.0 08/30/2007
E256 VDQ Dealer Installed Options 1.0 08/30/2007 E255 VDQ Pre-Delivery Service 1.0 08/30/2007
E253 VDQ Sales Manager 1.0 08/30/2007 E252 VDQ Management Essentials 1.0 08/30/2007
SS005 Scion Says Quiz III - 2007 1.0 07/06/2007 E399 MY08 Scion xB/xD Product Overview 1.0 05/07/2007
SS004 Scion Says Quiz II - 2007 1.0 04/11/2007 E570 Truck Overdrive 1.0 04/11/2007
E705 Truck Selling Series 1.0 03/21/2007 SS003 Scion Says Quiz I - 2007 1.0 03/13/2007
SS002 Scion Says Quiz II - 2006 1.0 12/22/2006 E392 Toyota Truck Overdrive 1.0 08/17/2006
E082 Four-Wheel Drive Simplified 1.0 08/15/2006 E045 4WD Simplified 1.0 08/15/2006
SS001 Scion Says Quiz I - 2006 1.0 08/11/2006 E036 2004 Scion Sales Introduction 1.0 08/05/2006
E035 Scion Comfort and Convenience 1.0 07/17/2006 E034 Scion Performance 1.0 07/17/2006
E033 Scion Style 1.0 07/17/2006 E054 Scion What's New '07 1.0 07/14/2006
E050 Scion Competitive Advantage 1.0 07/14/2006 E047 Scion Audio 1.0 07/14/2006
E046 Scion Safety 1.0 07/14/2006 07S Presentation & Delivery DVD Test 1.0 05/31/2006
E251 VDQ Sales Associate 1.0 05/29/2006 382 Toyota Quality Delivery Process 1.0 04/15/2006
05W 2005 Walk-Around Contest Exam 1.0 04/15/2006 01S General Product Presentation Test 1.0 03/05/2006
E041 Why Buy a Toyota: SAFETY 1.0 03/02/2006 E250 VDQ Introduction 1.0 03/01/2006
T01F1 Welcome to Toyota 1.0 01/31/2006 E053 Scion What's New '06 1.0 01/31/2006
E049 2005 Scion tC: the Competition 1.0 01/31/2006 E048 2005 Scion tC: Versatility/Audio 1.0 01/31/2006
E047 Scion Audio 1.0 01/31/2006 E046 Scion Safety 1.0 01/31/2006
E035 Scion Comfort and Convenience 1.0 01/31/2006 E034 Scion Performance 1.0 01/25/2006
E033 Scion Style 1.0 01/25/2006 E032 Scion Sales Management 1.0 01/25/2006
E031 Scion Service Process 1.0 01/25/2006 E030 Scion Finance 1.0 01/25/2006
E029 Scion Purchase Process 1.0 01/25/2006 E028 Scion Customer 1.0 01/25/2006
E027 Scion Foundations 1.0 01/25/2006 02S Quality Delivery Test 1.0 01/24/2006
E3137 2016 Tacoma Launch 1.0 10/16/2015 E3134F 2015 Yaris Regional eLearning 1.0 10/16/2015
E3133F 2015 Sienna Regional eLearning 1.0 10/16/2015 E3132F 2015 Camry Regional Launch Events eLearning 1.0 10/16/2015
E3131F 2014 Highlander New Model Preview (Fixed Op 1.0 10/09/2014 E3129 2013 Scion tC eLearning 1.0 11/11/2013
E3126F 2013 RAV4 New Model Preview 1.0 09/27/2013