Shashank Kumar PMP,BCCP, ITIL

Bengaluru Area, India India

PMO Head - ServiceNxt Operations

Technology / Software / Internet

ServiceNxt Operations Centre is the next generation shared centrer for providing infrastructure support for global customers. [Previosuly called GCC - Global Command Centre] Currently the ServiceNxt Operations Centres are located in Bangalore, Chennai, Hyderabad & Pune. Few more new centrers planned in India and abroad. There are three basic principles of having such shared service centers : a) standard framework (based on ITIL V3) & processes to be followed for providing infra support. b) automation of tasks for improved efficiency, productivity and elimination of manual errors. c) common platform and tools used for all customers, for ticketing and for managing Incident, Problem, C...