This is a case study of Zoom Video Communications: Eric Yuan’s Leadership During COVID-19

1. Zoom Video Communications: Eric Yuan’s Leadership During COVID-19
1. Evaluate Eric Yuan’s leadership during the COVID-19 crisis. Do you agree with his
vision for Zoom?
Yes, his leadership was extremely good for Zoom employees, and his vision for Zoom
after Webex was evident. Yuan set up Zoom in 2011 to have a platform that allows
video meetings, phone calls, webinars, and group chats to be hosted on desktop
computers, mobiles, portable devices. Zoom was one of the best-performing tech IPOs
in 2019 under Yuan's leadership.
As per the case, Yuan's leadership is a secret sauce as he blends being a product
visionary with treating colleagues with compassion and respect. Furthermore, he is
quite direct and transparent.
Even in weekly all-hands meetings, every question employees ask, whether appropriate
or irrelevant or when someone calls them out, they answer.
Furthermore, Eric Yuan's background provides a fresh perspective on the company's
success. Working for Cisco had provided him with a thorough understanding of the
sector, its industry, and its clientele.
The ideology and business concepts of Yuan are more effective than simply managing
a workforce. Zoom's culture revolves around delivering happiness. If we are satisfied,
the customer is satisfied.
2. Would a “happiness” culture like Zoom’s make you more or less interested in working
at a company?
Happiness culture take into account employees' overall feelings about their employer,
like whether they are involved in their company's goals, whether they are proud of their
company, and the high probability that they would recommend their company to a
friend.

2. Yes, working in a company with a culture like Zoom's would make me happy. Working
in such a company has numerous advantages:
Yuan's philosophy of "if I can make others happy, I am happy" and working hard is
long-lasting. Also, I'd like someone to tell me to ask myself every morning, "Am I
Happy?" And if the answer is no, you should not come to work and should instead solve
the problem at home. He believes that happiness is the most important thing. He wants
everyone to believe that they are their best selves.
It would be a pleasure to work for a company whose culture extends attention to the
customer experience. Delivering happiness is also the first component of the company's
growth strategy.
Yuan considers the company's culture to be the most important factor. Employees
prefer companies where they can work happily and be a part of, so everyone is focusing
on the company's culture these days. Employees have many insecurities as a result of
covid, and many have had to leave their jobs for a variety of reasons. He also claims
that a company's culture should be documented. Their company culture can be summed
up in two words: deliver happiness. His top priority is to ensure that his employees are
content. They make their customers happy as a company when they work together.
Working in a company where the CEO prioritizes their employees and understands
what it's like to work in this situation would be a dream come true for anyone.
Their company value is summed up in a single word: care. Meaning, we should be
concerned about our society, clients, company, colleagues, and ourselves.
It would make me very happy and content in my working environment and culture as a
result of this. It's a pleasure to work for a company that cares not only about its
employees but also about its customers.
3. What types of employees is such a culture likely to attract?
Zoom is indeed the best workplace because of philosophy, workplace culture, and
principles allow everybody to engage effectively among each other. Significant
changes have happened in market transformation, from manufacturing to service sector
to digital transformation. attracting a certain age group with distinct personalities and
fundamental features Such work duties are more appealing to millennials. Zoom
distinguishes itself by its culture, leadership, and ideals. It is critical to realise that the
workplace is a diverse group of people, each with their very own set of thoughts and

3. opinions. This is what creates an optimal working environment. Employees who are
likely to be drawn to a culture like Zoom's: Individuals with leadership qualities, as
well as those who are hardworking and creative. Though these are only options but
every employee is different with different characteristics and personality and it depends
on that also.