ServiceEase

Richmond, Virginia Area, Virginia United States

Technology / Software / Internet

I love the challenge of making products and services easier to use. My background includes managing a variety of customer-focused programs including a national mortgage application website, coordinating customer retention projects, and managing first internal benchmarking/knowledge management initiative to identify best practices and process improvements across the department. Key skills include: user research, creating interactive wireframes, planning and conducting usability tests, and designing user interfaces Deliverables include: personas, user stories, customer journey maps, and interactive prototypes Areas of Interest include: Financial Services, Healthcare, and HR/Recruitin...