1. 1.NAME : MR.SANDIP DEY
2.FATHER’S NAME : MR. SAMARENDRA NATH DEY
3.DATE OF BIRTH (D.O.B.) : 05.11.1985
4.PERMANANT ADDRESS : 23,Fakirdas Mondal Lane,Howrah-711101
WESTBENGAL
5.CONTACT NUMBER :09143626239 EMAIL:sandipenggit@gmail.com
6.EDUCATIONAL QUALIFICATION :
QUALIFICATION NAME OF
SCHOOL/COLLEGE
BOARD/UNIVERSITY YEAR OF
PASSING
%
1.ICSE St.Thomas Church
School(HWH)
DELHI BOARD 2002 83%
2.I.S.C St.Thomas Church
School(HWH)
DELHI BOARD 2004 81%
3.B.Tech(CSE) CALCUTTA INSTITUTE OF
ENGINEERING AND
MANAGEMENT
WBUT 2009 8.04
7. PROFESSIONAL GLOBAL CERTIFICATIONS ACHIEVED:

2. CCNA(Routing and Switching),CCNP(Routing and Switching),CCNA DATA
CENTER,CCNP DATA CENTER,CISCO UNIFIED FABRIC,CISCO UNIFIED
COMPUTING), ITIL
8. PROFESSIONAL EXPERIENCE :
(a) WORKED IN WIPRO BPO LTD. AS SENIOR NETWORK TECHNICAL SUPPORT
ASSOCIATE IN CUSTOMER SERVICE FOR BRITISH TELECOM(25.03.2013-
30.11.2014)
(b) WORKED AS NETWORK MARKETING EXECUTIVE IN SUMANGAL INDUSTRIES
LTD.(01.09.2012-28.02.2013)
(c)WORKED AT VIRTUAL GALAXY TECHNOSOLUTIONS PVT.LTD. AS WEB
DESIGNER(03.01.2012-31.08.2012)
(d)WORKED IN MS TECHNOLOGY AS NETWORK TECHNICAL SUPPORT VOICE
ASSOCIATE IN CUSTOMER SERVICE.(01.01.2011-31.12.2011)
(e)WORKED IN STANDARD ENGINEERING WORKS AS HARDWARE,SYSTEM AND
NEWORK OPERATOR(02.08.2009-31.12.2010)
TOTAL WORK EXPERIENCE : (5 YEAR 8 MONTHS)
CORE NETWORKING SETUP,TROUBLESHOOTING: 1 YEAR 5 MONTHS
NETWORK CUTOMER SUPPORT:2 YEAR 9 MONTHS
NETWORK PRODUCT MARKETING: 6 MONTHS
WEB DESIGNER :1 YEAR
9.COMPUTER PROFICIENCY :HARDWARE,NETWORKING,DATA CENTER,STORAGE
10. LANGUAGE PROFICIENCY : ENGLISH,BENGALI & HINDI(READ, WRITE & SPEAK
FLUENTLY ).
11. HOBBIES : SURFING NET & LISTENING TO MUSIC.

3. 12. REWARDS AND RECOGNITION: CERTIFICATION OF ACHIEVEMENT RECEIVED
FROM BRITISH TELECOM AND WIPRO FOR BEST AND OUTSTANDING
PERFORMER IN CUSTOMER SERVICE FOR NETWORK SUPPORT.
WORK RESPONSIBILITIES IN DETAILS:
Technical Network support for British Telecom at WIPRO BPO LTD.(25.03.2013-
30.11.2014)
Main responsibilities:
1.Troubleshooting LAN and WAN technologies for both residential and buisness customers.
2.Troubleshooting of BT hubs and BT broadband on non BT hubs like Cisco,netgear,Belkin.
3.Troubleshooting and maintanance of day to day buisness network issues with NAT,access-lists.
4.Network health monitoring in Solarwinds.
5.Troubleshooting BT sports app and network compability issues on LAN.
6.Troubleshooting BT TV issues and youview box issues.
7.Troubleshooting issues related to BT Wifi hotspots.
8.Troubleshooting issues related to parental control and access-list.
9.Troubleshooting issues with BT netprotect plus.
10.Troubleshooting basic setup and monitoring BT Cloud
11.Troubleshooting and setup of issues related to email server with pop and Imap.
12.Monitoring network performance with Solarwinds and wireshark to check for
fault,availability,performance,packet inspection,end to end network visibility,firewall issues,alerting and
reporting for multi-vendor network devices.
13.Troubleshooting for causes of network failure reasons for slow speed,dropping connection,no
connection and referring tickets to core engineering team.
14.Troubleshooting basic issues related to vlans and inter-vlan issues.
15.Troubleshooting issues related to basic Cisco routing protocols like eigrp,ospf and mpls.
16.Setup and installation help with Cisco Switches and routers as per customers requirement.
17.Troubleshooting issues with network failure due to subnetting,native vlan mismatch,STP and other
switch and router.
protocol autonomous system mismatch,authentication issue area mismatch issue.
18.Troubleshooting and maintaning health of routers and switches by taking regular backup in TFTP
server.
19.Customer support with network tehcnologies for client British Telecom(BT) and acheived pride of BT
for excellence in customer service in network related technologies.
Marketing executive at Sumangal Industries Ltd.(01.09.2012-28.02.2013)
Main responsibilities:
1. Worked as Divisional officer in Kolkata branch marketing routers and switches for various
vendors like Cisco and Netgear.
2. Worked as network consultant and deployment of Cisco solutions for Small and medium size
companies.
WEB DESIGNER AT Virtual Galaxy Technosolutions Pvt Ltd.(03.01.2012-31.08.2012)
Main responsibilities:
1.Writing and editing content
2.Designing webpage layout in Adobe Creative Suite.

4. 3.Determining technical requirements
4.Updating websites in CMS like Joomla.
5.Creating back up files via FTP in web hosting Bluehost.
6. Solving code problems in Php,html and javascript.
Network technical support voice associate at MS TECHNOLOGY(01.01.2011-31.12.2011)
Main responsibilities:
1.Answering calls and responding to emails.
2.Handling customer enquiries both by telephone and email.
3.Managing and resolving customer complaints.
4.Providing customers with product and service information.
5.Entering new customer information into system.
6.Updating existing customer information,process orders,forms and applications.
7.Ability to quickly identify and escalate priority issues.
8.Routing calls to appropriate resource via SIP protocol in Xlite and maintanance of asterisk voice server.
9.Following up customer calls where necessary.
10.Documenting all call information according to standard operating procedures.
11.Completing call logs and producing call reports.
12.Taking supervisor calls for any technical related troubleshooting.
HARDWARE,NETWORK AND SYSTEM OPERATOR AT STANDARD ENGINEERING WORKS(03.08.2009-
31.12.2010)
Main responsibilities:
1.Maintanance and operation of computer hardware system.
2.Setting software and hardware controls on computers and peripheral devices.
3.Run computer tasks like setting,maintaining and troubleshooting lan and wan.
4.Maintain logbooks or records for job runs.
5.List malfunctions that occur during shift.
6.Performing maintenance tasks such as checking for viruses, backing up data, upgrading software, and
other basic
maintenance.
7.Monitor systems remotely via teamviewer.
8.Ensuring networks and servers are functioning properly.
PLACE : KOLKATA DATE :17.12.2014