Personal Information
Organization / Workplace
Chandigarh Area, India India
Occupation
CRM MSP L2 SME – CRM Order Management Tools | Service Fulfillment & Assurance | Service Transformation
Industry
Technology / Software / Internet
About
- IT Strategy, Solution-to-cost analysis, Strategic and Techno-Functional Consulting with experience of Epiphany CRM.
- Having in-depth knowledge of CRM, BSS, Billing & Rating, Content Management System with strong understanding of Enterprise application integration (EAI), Middleware, Web services etc.
- Experience in L2, L3 level Incident & Problem handling and Support activities in accordance with ITIL v3.
- Experience in techno – functional in CRM & telecom domain.
- Excellent experience in deployment/release activities.
- Experience in Expert desk (XPD) ticketing tool.
- Experience in document (KMS) creation and helping ramp up of Development and Support
- Experience in O2A (Order to...
Personal Information
Organization / Workplace
Chandigarh Area, India India
Occupation
CRM MSP L2 SME – CRM Order Management Tools | Service Fulfillment & Assurance | Service Transformation
Industry
Technology / Software / Internet
About
- IT Strategy, Solution-to-cost analysis, Strategic and Techno-Functional Consulting with experience of Epiphany CRM.
- Having in-depth knowledge of CRM, BSS, Billing & Rating, Content Management System with strong understanding of Enterprise application integration (EAI), Middleware, Web services etc.
- Experience in L2, L3 level Incident & Problem handling and Support activities in accordance with ITIL v3.
- Experience in techno – functional in CRM & telecom domain.
- Excellent experience in deployment/release activities.
- Experience in Expert desk (XPD) ticketing tool.
- Experience in document (KMS) creation and helping ramp up of Development and Support
- Experience in O2A (Order to...