Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Professor for Marketing
Industry
Education
Tags
service research
consumer behaviour
service management
services
higher education
consumer
service
customer service
research
supply chain
convenience
satisfaction
customer experience
sharing economy
shareconomy
collaborative consumption
coffee shops
fastfood restaurants
corner shops
speciality store
convenience store
discounter
supermarket
price
search and experience goods
functional utility
psychological utility
economic utility
retailer
retailing
crm
customer relationship management
relationships
time
retail
csr
sustainable development
sustainability
market research
teaching
shopping
integration
customer
education
commitment
uber
airbnb
empirical research
conceptual research
publishing
market research report
junk food
health
food
car sharing
customer misbehaviour
See more
Presentations
(4)
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Presentations
(4)
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Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Professor for Marketing
Industry
Education
Tags
service research
consumer behaviour
service management
services
higher education
consumer
service
customer service
research
supply chain
convenience
satisfaction
customer experience
sharing economy
shareconomy
collaborative consumption
coffee shops
fastfood restaurants
corner shops
speciality store
convenience store
discounter
supermarket
price
search and experience goods
functional utility
psychological utility
economic utility
retailer
retailing
crm
customer relationship management
relationships
time
retail
csr
sustainable development
sustainability
market research
teaching
shopping
integration
customer
education
commitment
uber
airbnb
empirical research
conceptual research
publishing
market research report
junk food
health
food
car sharing
customer misbehaviour
See more