Presentation describes Change Management in Healthcare

1. Linju Ann Mathews

2. • “Change management is the process, tools and
techniques to manage the people side of change to
achieve its required business outcomes. It is the
systematic management of employee engagement
and adoption when the organization changes how
work will be done”.

3.  The only sustainable competitive advantage today is the
ability to change, adapt, and evolve - and to do it better
than the competition.
 Ultimately, change management focuses on how to help
employees embrace, adopt and utilize a change in their
day-to-day work

4. NEGATIVE POSITIVE
 Unwillingness to learn
 disrespect for authority
 lack of teamwork
 bad work ethic
 poor customer service
 Willingness to learn
 involvement and
participation
 team leadership
 good customer service