SFScon 2020 - Damian Berghof - Engineering OpenSource Communities in a Nutshell

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What is the benefit to build and maintain agile engineering OpenSource communities on social media platforms? In the more and more fast-moving digital world, people tend to develop a new understanding of communities. No time should be wasted, real-time response for even the most sophisticated technical questions is being expected. Besides, all these should be delivered for free and with unlimited support. Old-school ugly forums are out; agile social media might be the better fit. In 2020 the coronavirus pandemic is forcing us to find new ways of working together. And the digital transformation process happens now, now questions asked. Probably, the Gartner Hype Cycle will need some modifications. Just a few examples are the exploding VR-, AR- or drones-technology. However, the rapidly advancing processes in the communities can also have a bright side. They can handle as a test field for future work methods and collaboration forms. We need to identify the early adopters, understand the new requirements, and try to transform today’s community members into future customers. We can, and we should!

Technology

5
WHAT SHOULD BE THE PURPOSE OF AN ONLINE USER COMMUNITY?WHAT SHOULD BE THE PURPOSE OF AN ONLINE USER COMMUNITY?
In general to solve an
urgent problem!

7
Software
Docu, Templates, etc.
User,
Communities
Success
& Value
Creation
INGREDIENTS FOR SUCCESSINGREDIENTS FOR SUCCESS

8
HOW THE BEST TECHNICAL SOLUTION FOR USER GROUPS MIGHT LOOK LIKE?HOW THE BEST TECHNICAL SOLUTION FOR USER GROUPS MIGHT LOOK LIKE?
● The best technical features;
● Needs to be reliable,
transparent and customer-
centered

9
WHAT DOES THE USER REALLY WANT? | know-how or entertainment?WHAT DOES THE USER REALLY WANT? | know-how or entertainment?
The most user have a software
related problem and are looking
for a fastest possible solution

10
ONLINE SOLUTIONS | being spoilt for choice or devil stuffONLINE SOLUTIONS | being spoilt for choice or devil stuff
LinkedIn Facebook Xing Discord Patreon
Stackoverflow
GitLab,
Github
Reddit Quora ...
Slack Mastodon Telegram Forums Discourse

11
WHY NOT TO USE WHAT’S ALREADY AVAILABLE?WHY NOT TO USE WHAT’S ALREADY AVAILABLE?
● Limited time
● To complicated
● Some users only want to take without
giving something back
● Lot of content can be found already
on the internet and is easy to find if
you know how to search
● User might be interested in spam
and scam
● Rankings, hierarchies, difficult admins
and moderators
● Small user base
● Old and not updated content,
members not responsive
● They want to be connected with
others on social media platforms
and share there their content
● Lacking in data security and personal
data protection standards
● Not transparent
● Complicated registration process
● Additional log-in data required
● Difficult to find
● Not connected to social media
networks
● Spam, scam
USER COMMUNITY
TECHNICAL
PERSONAL-
PREFERENCES

13
TAKEAWAYSTAKEAWAYS
There is no one fits all
solution!

14
LESSONS LEARNED & RECOMMENDATIONSLESSONS LEARNED & RECOMMENDATIONS
Search at the source |
back to the roots

15
Thank You!
Grazie!
Dziękuję serdecznie!
Vielen Dank!
Muchias gracias!
Merci!

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