Rudy Trebels uses information from the Harvard Business Review in this SlideShare presentation on "How To Avoid Frustrating Business Travel Mishaps"

1. HOW TO AVOID FRUSTRATING
BUSINESS TRAVEL MISHAPS
PRESENTATION BY RUDY TREBELS

2. • As frequent travelers know,
countless travel mishaps can
strike any traveler, no matter
how careful or experienced.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

3. • To help business travelers avoid such scrapes, the
Harvard Business Review (HBR) published a recent
article drawing on the author’s personal
experiences as well as the advice of several
experts – frequent flyers like consultants,
salespeople, and diplomats.
• Source: HBR: How-to-avoid-frustrating-business-
travel-mishaps

4. THE ADVICE FALLS INTO THREE
MAIN CATEGORIES:
1. AVOIDING PROBLEMS WITH AIR TRAVEL;
2. REACTING TO PROBLEMS WITH AIR
TRAVEL; AND
3. AVOIDING PROBLEMS ONCE YOU’RE ON
THE GROUND AT YOUR DESTINATION.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

5. AVOIDING PROBLEMS WITH
AIR TRAVEL

6. 1. ALWAYS
CHECK YOUR
LAYOVER.
WEBSITES THAT USE
ALGORITHMS TO FIND
FLIGHTS CAN BOOK
AWFULLY SHORT
LAYOVERS, AND UNLESS
YOU DOUBLE-CHECK, YOU
MIGHT FIND YOURSELF
WITH JUST 30 MINUTES TO
DEPLANE AND RACE FROM
ONE END OF HEATHROW
TO THE OTHER.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

7. 2. LEAVE
EXTRA TIME.
SIMPLY PUT, IF YOU
HAVE AMPLE TIME
TO RECOVER FROM
A DELAY OR
SETBACK, YOU WILL
BE MORE LIKELY TO
SOLVE IT.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

8. 3. NEVER,
EVER CHECK
A BAG.
FORMER MANAGEMENT
CONSULTANT AND BEST-
SELLING AUTHOR JAMES
ALLWORTH PUT IT BEST:
“THERE ARE TWO
KINDS OF LUGGAGE IN
THE WORLD. CARRY
ON, AND LOST.”
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

9. 4. OPTIMIZE
YOUR OUTFIT
FOR THE
SECURITY
LINE.
WEAR SLIP-ON
SHOES WHEN YOU
FLY AND YOU’LL
INCREASE YOUR
SPEED — AND
EVERYONE ELSE’S.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

10. 5. SPRING FOR
EXPEDITED
SERVICES.
IF YOU TRAVEL
MORE THAN A
COUPLE OF TIMES A
YEAR, IT’S
PROBABLY WORTH
PAYING FOR
GLOBAL ENTRY.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

11. 6. KNOW
YOUR
AIRPORTS.
CHECK OUT SITES LIKE
FLIGHTSTATS,
FLYERTALK, AND
AIRPORT TERMINAL
MAPS TO READ UP ON
AIRPORT LAYOUTS
AND AVERAGE DELAY
TIMES.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

12. 7. TRY TO CLEAR
CUSTOMS AT
YOUR
DESTINATION,
NOT EN ROUTE.
THIS WAY AT LEAST
YOU’RE IN THE RIGHT
COUNTRY IF YOU END
UP IN A QUEUE
LONGER THAN THE
LINE FOR THE LADIES’
ROOM AT A SHRM
CONFERENCE.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

13. 8. NEVER
TAKE THE
LAST PLANE
HOME.
IF THE FLIGHT’S
OVERBOOKED &
YOU’RE BUMPED, YOU
COULD BE STRANDED
OVERNIGHT. BOOK
THE THIRD-TO-LAST OR
SECOND-TO-LAST
FLIGHT INSTEAD.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

14. REACTING TO PROBLEMS WITH
AIR TRAVEL

15. 9. BE FAST.
APPS LIKE
FLIGHTAWARE CAN
HELP YOU SEE DELAYS
IN THE MAKING,
BEFORE SUCH
INFORMATION IS
ANNOUNCED TO THE
GENERAL PUBLIC.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

16. 10. DON’T
FORGET
GROUND
TRANSPORT
OPTIONS.
IF YOU SENSE YOU
WON’T BE ABLE TO
GET ON ANOTHER
FLIGHT, MAKE A
BEELINE FOR THE
CAR RENTAL
COUNTER.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

17. 11.
MULTITASK.
TO INCREASE YOUR
ODDS OF GETTING
HELP, TRY MULTIPLE
COMMUNICATION
CHANNELS AT THE
SAME TIME
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

18. 12. KNOW
WHO CAN
HELP YOU.
YOUR COMPANY MAY
HAVE A TRAVELER
ASSISTANCE PROGRAM.
YOUR CREDIT CARD
COMPANY CAN ALSO
OFTEN HELP.
SOMETIMES, YOUR
PERSONAL INSURANCE
WILL COVER IT.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

19. 13. BE
POLITE.
THIS SHOULD GO
WITHOUT SAYING, BUT
SHOUTING WON’T GET
YOU HOME ANY
FASTER — AND WILL
CERTAINLY MAKE
UNDERPAID SERVICE
WORKERS LESS LIKELY
TO HELP YOU. SO KEEP
YOUR TEMPER IN
CHECK.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

20. AVOIDING PROBLEMS WHEN
YOU ARRIVE

21. 14. BEFRIEND
PAPER.
COMPUTER BATTERIES
DIE. CELL PHONES FALL
INTO CANALS, HOTEL
POOLS, TOILETS. SO
NO MATTER HOW
MUCH YOU LOVE THAT
AMAZING CLOUD-
BASED TRAVEL APP, IT
NEVER HURTS TO HAVE
BACKUPS.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps

22. 15. SAVE
YOUR HOTEL’S
CONCIERGE
NUMBER.
SOMETIMES, YOUR
HOTEL’S CONCIERGE
CAN ALSO HELP IF
YOU’RE IN A COUNTRY
WHERE YOU DON’T
SPEAK THE LANGUAGE.
PROGRAM THEIR
NUMBER INTO YOUR
CELL PHONE.
Source: https://hbr.org/2015/11/how-to-avoid-frustrating-business-travel-mishaps