Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Service Delivery|Contact Reduction|Workforce Management|Forecasting Analytics|Vendor Management|Process Improvement
Industry
Technology / Software / Internet
About
Process oriented professional with advanced experience in Service Delivery and Planning. Bring 8 years of People Management and extensive experience driving Contact Reduction, SLA Management, Process and Productivity Improvement managing Technical Support teams (Email, Chat & Voice Process).
Received opportunity to manage Strategic Planning for India CSMB Services Operations covering - Forecasting, Capacity Planning, WFM Scheduling, Call Routing, BCRP, Hiring/Training/Telecom Liason, Partner Interlock and SLA Management across Email, Voice and Chat channels.
An avid & curious learner, I constantly keep an eye out for new skills.
> Executive Post Graduate program in Operations Managemen...
Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Service Delivery|Contact Reduction|Workforce Management|Forecasting Analytics|Vendor Management|Process Improvement
Industry
Technology / Software / Internet
About
Process oriented professional with advanced experience in Service Delivery and Planning. Bring 8 years of People Management and extensive experience driving Contact Reduction, SLA Management, Process and Productivity Improvement managing Technical Support teams (Email, Chat & Voice Process).
Received opportunity to manage Strategic Planning for India CSMB Services Operations covering - Forecasting, Capacity Planning, WFM Scheduling, Call Routing, BCRP, Hiring/Training/Telecom Liason, Partner Interlock and SLA Management across Email, Voice and Chat channels.
An avid & curious learner, I constantly keep an eye out for new skills.
> Executive Post Graduate program in Operations Managemen...