SolveForce is committed to providing our customers with the highest service and support. Our team works hard to ensure that each customer has a positive experience from start to finish, whether looking for solutions for their business or personal needs. We strive to create an environment where customers can find answers quickly and efficiently while receiving personalized attention when needed. At SolveForce, we believe in building relationships with our clients so they feel comfortable and confident in trusting us as their go-to source for all their telecom needs.

1. Overview
• Every business is a Contact Center
Customer
• Customers demand digital interactions
• Omnichannel functionality
• Analytics
• Artificial Intelligence’s impact
Customers have very specific expectations when it comes to service
<50%
of respondents have
chat, text, social, and/or
video interactions
available within their
contact center.
4x
5x
Customers have stopped using a product or service four
times on average, in the past year, due to a bad
customer service experience.
And younger customers between the ages of 18-34 have
stopped using a product or service over five times on
average, in the past year, due to a bad customer service
experience, revealing the higher standards that today’s
companies must meet for younger customers.
of customers have stopped
using a product or service after
having to repeat themselves
over and over or after being
passed from rep to rep.
of respondents say that a
knowledgeable and friendly
customer service rep ranks as
a top-three factor for a great
customer service experience.
of customers expect
their issues to be
resolved (quickly) on the
channel of their choice.
41% 95% 96%
Yet, companies are struggling
to meet them with on-premise
contact center technology.
And customers simply
won’t tolerate it.
Customer Experience
Sets You Apart
The importance of understanding your customer
experience has never been greater in today’s
ultra-competitive markets. Businesses closest to their
customers are growing fast, while their competition is
being left behind.
Key Learning Points
Call us now to improve your customer experience!
888-765-8301
ron@solveforce.com 888-765-8301 solveforce.com