Personal Information
Organization / Workplace
Chile Chile
Occupation
Manager Operation Call Center, Omnichannel
Industry
Telecom / Mobile
About
Professional, ISO 9001-2008 with over 9 years experience in Contact Center Operations and Offshoring Operations, with high Process management methodology and goal-oriented. Demostrated experience in leading abroad teams in Business Process Outsourcing Operations in Latin American (Argentina, Chile, and Colombia) Strong Capabilities to develop and deploy new business strategies in different cultures among several customers and organizations around the globe.
Ambitious, focused in bottom line profitability oriented to enhance business and customer satisfaction with high quality process, procedures and global standards. Strong capability to lead, to plan, to control and organize operations p...
Tags
experiencia al cliente
marketing
servicio al cliente
operation manager
call center
management
ventas
servicios de canal
hombre de gestión
balanced scorecard
marketing de medios sociales
See more
Personal Information
Organization / Workplace
Chile Chile
Occupation
Manager Operation Call Center, Omnichannel
Industry
Telecom / Mobile
About
Professional, ISO 9001-2008 with over 9 years experience in Contact Center Operations and Offshoring Operations, with high Process management methodology and goal-oriented. Demostrated experience in leading abroad teams in Business Process Outsourcing Operations in Latin American (Argentina, Chile, and Colombia) Strong Capabilities to develop and deploy new business strategies in different cultures among several customers and organizations around the globe.
Ambitious, focused in bottom line profitability oriented to enhance business and customer satisfaction with high quality process, procedures and global standards. Strong capability to lead, to plan, to control and organize operations p...
Tags
experiencia al cliente
marketing
servicio al cliente
operation manager
call center
management
ventas
servicios de canal
hombre de gestión
balanced scorecard
marketing de medios sociales
See more