1. http://www.sitibt.com/en/notizia/siti-bt-expands-customer-service-new-bt-nostop-division-sets-new-
turnover-record/
SITI B&T expands its customer service with new B&T
NOSTOP division and sets a new turnover record
MONDAY, 19 DECEMBER 2016
 An investment of more than 3 million euros to expand customer service at the
central warehouse in Formigine and at international branches
 Customer service generates record turnover of more than 52 million euros in
2016
 With this new business unit the Group confirms its leading position in terms of
services 4.0 and increasingly effective and efficient after-sales support
SITI B&T Group, a manufacturer of complete plants for the world ceramic industry listed on
the AIM Italia stock market (Ticker: SITI), announces the launch of the B&T
NOSTOP operating unit which will boost the Group’s after marketservice in target markets
and provide an increasingly efficient response to customers’ needs. An investment of more
than 3 million euros will consolidate after-sales service at the central warehouse in
Formigine and at international branches.
Investments in Research and Development and customer service have therefore
remained key growth factors for SITI B&T Group, which expects to close 2016 with a record
customer service turnover of more than 52 million euros (11% up on 2015). This is the best
result ever for the Group, which is on course to report a consolidated 2016 turnover of 187
million euros.
Fabio Tarozzi, CEO of SITI B&T Group, commented: “We are very pleased with the 2016
performance. The results in the customer service segment confirm that efficiency and
innovation are the keys to competing successfully in the global market. Based on these
considerations, we have designed increasingly comprehensive and customised products and
services 4.0 to fully meet the needs of the ceramic sector and take up the challenge of the
fourth industrial revolution.”
A new original parts warehouse has been set up in Formigine to enable the Group to
provide an even faster and more efficient spare parts service. The 2,000 square metre
warehouse uses new goods management software along with the latest vertical storage
technologies to reduce supply lead times and shorten line stoppages at customers’
factories. B&T NOSTOP focuses on technical support and customer service. It has a
dedicated purchasing department and handles all logistics operations.