Marketing flyer I designed, wrote, and photographed for American Hofmann.

1. Customer Service
Technical Support and Services
American Hofmann Corporation, 3700 Cohen Place, Lynchburg, VA 24501 USA
Tel: +1.434.522.0358 or 1.800.446.0997, Fax: +1.434.846.1340, Email: service.us@hofmann-global.com
If you need technical support, service, spare parts, or just general assistance with your new or existing balancing
system, Hofmann technicians are only a phone call away.
Technical Support Group
In-house balancing technicians provide telephone support for issues or problems with your balancer. Most
technical problems can be addressed and solved quickly by the
Hofmann Technical Support Group. Our Technical Support
representatives are able to help both foreign and domestic
customers, and they are familiar with particular problems related to
location and geography. An estimated 80% of all service issues can
be resolved quickly and efficiently with a telephone call.
tech.support.us@hofmann-global.com +1.434.522.0352
Service Dispatch Group
If problems cannot be resolved quickly by our Technical Support
Group, the Service Dispatch Group will arrange for onsite service by
a professional Hofmann Service Engineer. To guarantee quality work
and customer satisfaction, our Service Engineers must pass a
rigorous training program before representing Hofmann. We locate our service centers strategically all over the
globe to ensure that each customer receives prompt service from an expert engineer with minimum downtime.
The Service Dispatch Group can also arrange the following services at your request:
• Startup and commissioning of new installations. Our Service Engineers will make sure your new balancer
is set up and working properly at your site.
• Calibration and certification. Our Service Engineers can custom-calibrate your Hofmann balancers and
certify the calibration of other machines.
• Routine maintenance and maintenance contracts. Our Service Engineers are available to keep your
balancing machines in top working condition with regular check-ups and servicing.
• Training on balancing theory and applications. Hofmann offers an intensive, 2½ day seminar, The
Balancing Institute, at our facility in Lynchburg, Virginia, or at your customer site. Many customers have the
seminar at their location to maximize the course benefits by focusing on their specific applications.
• General assistance and information about Hofmann products or your order.
service.us@hofmann-global.com +1.434.522.0358
Parts Department
Hofmann maintains an inventory of spare and replacement parts for your existing balancing system. When you
purchase a balancing system from Hofmann, the documentation you receive with it includes an extensive material
list and a recommended spare parts list. With these lists, you can
contact our Parts Department to order specific spare and replacement
parts for your balancer. The equipment experts in our Parts
Department will help expedite your order and keep your downtime to a
minimum.
parts.us@hofmann-global.com +1.434.522.0327
Emergency Services
TechSupp/en/©08.12
Downtime can be expensive, and unexpected problems don´t always
happen during normal business hours. For those unforeseen events,
we have technical assistance available 24 hours a day, 7 days a week.
After regular business hours: +1.434.660.9695