The document discusses the differences between quotations and proposals for sales. Quotations focus on price, delivery, and terms, with the price valid for 30 days. Proposals are more customized documents that include an executive summary highlighting benefits, financial implications, and additional information. Proposals should personalize the offer, vary font sizes, use quality paper, focus on the end result, and include the customer. Effective proposals provide the customer 3 options at different price points, are reviewed beforehand, include a contract, and have a call to action.