Singapore is one of the most technologically advanced countries in Southeast Asia, and its highly proactive government has contributed to its position as one of the leading technology adopters in the world.

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IT services in Singapore: domestic demand defies the downturn
Published on April 2009
Report Summary
Singapore is one of the most technologically advanced countries in Southeast Asia, and its highly proactive government has
contributed to its position as one of the leading technology adopters in the world.
Table of Content
Executive summary
In a nutshell
Ovum view
Key messages
Singapore overview
Background
Demand-side analysis
By vertical
The banking, healthcare and public sectors will be the key areas driving IT services demand in Singapore
Banking
International expansion of Singapore's banks and the introduction of new banking products will drive the need to upgrade core
banking platforms
Greater emphasis on data security and business continuity will drive spending on IT
Healthcare
Continuous improvement to existing health IT systems will drive demand for application implementation and maintenance services
Adoption of a nationwide e-health records system will spur demand for IT services
Plans to build new state-of-the-art medical facilities will result in increased IT services demand
Government initiatives to develop innovative health technology will offer opportunities for a range of ICT services
Logistics and transport
The introduction of greater value-added services in the logistics segment will spur demand for a range of ICT services
Expanding technology adoption across the public transport system will drive demand for ICT services
Manufacturing
Initiatives to develop the high-tech manufacturing industry will spur demand for IT services
Public sector
Initiatives to improve the quality and reach of e-government services will spur demand for IT services
Initiatives to improve citizen interaction and involvement in policy making will drive the demand for IT services
Tourism
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Initiatives to provide a seamless experience to tourists will drive demand for ICT services
Retail
Adoption of advanced RFID technology to improve shopping convenience will drive IT spend
The development of Singapore as a regional e-commerce hub will drive the demand for ICT services
Telecommunications and media
The availability of high bandwidth will spur the development of the digital content and online gaming industries
Demand by service line
Overview
Trends in application services
The need to improve service levels is driving the demand for application services
Demand for application services will be driven by the increasing popularity of the software-as-a-service (SaaS) delivery model
Trends in infrastructure services
Geographical expansion of Singapore companies will offer opportunities in integration and networking services
Multinational corporations establishing their Asia-Pacific hubs in Singapore will add to the demand for infrastructure services
The increasing need to protect business systems from cyber attacks spurs demand for security services
Trends in BPO services
Supply-side analysis
Overview
Vendor strategies
Establish a local presence in the country through subsidiaries and partnerships
Vendors with vertical expertise have an edge over competitors
Target the growing SaaS market in the region by re-packaging solutions
Focus on developing innovative solutions to cater to the advanced technology requirements in Singapore
Top ten IT services vendors in Singapore
Local players
STE Electronics
NCS
Datacraft Asia
BT Frontline (previously known as Frontline Technologies)
ECS Holdings
Ntegrator
Armarda Group
List of Tables
Table 1: Summary of IT services drivers by vertical
Table 2: Singapore IT services players rankings
Table 3: STE's revenues and profits
Table 4: Analysis of STE's core activities
Table 5: NCS's revenues and profits
Table 6: Analysis of NCS's core activities
Table 7: Datacraft Asia's revenues and profits
Table 8: Analysis of Datacraft Asia's core activities
Table 9: BT Frontline's revenues and profits
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Table 10: Analysis of BT Frontline's core activities
Table 11: ECS Holdings' revenues and profits
Table 12: Analysis of ECS Holdings' core activities
Table 13: Ntegrator's revenues and profits
Table 14: Analysis of Ntegrator's core activities
Table 15: Armarda's revenues and profits
Table 16: Analysis of Armarda's core activities
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