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This is a Quarterly Business Review Template to be used by Customer Success Management organizations. One of the most important activities your Customer Success Managers (CSMs) will perform is the Quarterly Business Review (QBR). QBRs are sometimes known by different names – Business Reviews or Executive Business Reviews – but no matter what they’re called, they’re incredibly important and the agenda and flow are largely going to fall on the CSM, so it’s critical to help them prepare for, and perform QBRs, the right way. The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.

Quarterly Business Review Template - QBR Template - Customer Success Management

Gainsight

Presented by Debra Klein at the Annual Conference of the Visual Resources Association, April 3rd - April 6th, 2013, in Providence, Rhode Island. Session #09: Documenting the Art of Africa: Creating New Vocabularies ORGANIZER: Karen Kessel, Sonoma State University MODERATOR: Carole Pawloski, Eastern Michigan University PRESENTERS: Debra Klein, Bard College Jennifer Larson, Department of the Arts of Africa, Oceania and the Americas, Metropolitan Museum of Art Carole Pawloski, Eastern Michigan University Endorsed by the Education Committee Over 100 years ago, artists like Picasso and Gauguin found novel inspiration for their art in the creative works of art from exotic places like Africa and the South Pacific. Digital technology has created the ability to more widely share the resources that we manage yet our vocabulary in describing them is limited. Most Western cultures still view traditional arts of the African continent with a Western aesthetic. People are more interested in how the work is formally viewed than its original function or how and why it was created and how it is displayed. There is often much lacking with record descriptions, cataloging and display that would both enhance the work and give viewers a more accurate understanding of each object. More complete records would enhance the usefulness of object records for multiple disciplines. The influence of African art on the work of Western artists could be documented in the object records. This session will strive to provide these missing elements and further cultural understanding by presenting some of the concerns about the documentation of objects being addressed by current scholars in African art history and related fields. It will touch on the evolving standards and codification of traditional African art, the multiplicity of functionality within objects, and how to better convey meaning through the documentation and contextual display of objects. At the same time, we need to be aware that these cultures may express a need to limit the sharing of information about works that have special significance to their own cultural communities or ethnic groups. Thursday April 4, 2013 1:35pm - 2:55pm

VRA 2013 Documenting the Art of Africa, Klein

Visual Resources Association

Vra 2013 cultural heritage data visualizations sula

Visual Resources Association

Vra 2013 broaden your impact fullworkshop

Visual Resources Association

Presented by John Taormina at the Annual Conference of the Visual Resources Association, April 3rd - April 6th, 2013, in Providence, Rhode Island. Session #12: Making the Digital Humanities Visual: Opportunities and Case Studies ORGANIZER/MODERATOR: Sarah Christensen, University of Illinois Urbana-Champaign PRESENTERS: John Taormina, Duke University Sarah Christensen, University of Illinois Urbana-Champaign Massimo Riva, Brown University Endorsed by the Education Committee The digital humanities are shaping the way that scholars teach and perform research, providing them with tools to answer existing research questions or to pioneer new approaches in their respective fields. This session seeks to explore opportunities in which visual resources professionals can contribute to or initiate digital humanities projects, utilizing specialized knowledge in visual media to form new partnerships with interdisciplinary collaborators. John Taormina from Duke University will speak about his experience as part of a discussion group called “Digital Technologies and the Visual Arts: Reconfiguring Knowledge in the Digital Age,” which addressed new media technologies in art history research and teaching with a focus on digital literacy, pedagogy, and scholarly viability. The group met for two years and gained interest from faculty and staff from across campus, and resulted in a week long workshop that has now been offered both at Duke and at Venice International University. Sarah Christensen from the University of Illinois Urbana-Champaign will discuss “Explore CU,” an Omeka based mobile app developed by researchers at Cleveland State University. The mobile app and accompanying Omeka site aims to curate the art, culture, and history of Champaign-Urbana through community contributed content. Massimo Riva, Director of the Virtual Humanities Lab at Brown University, will present the Garibaldi Panorama Project. This project is a “digital archive that seeks to provide a comprehensive resource for the interdisciplinary study and teaching of the life and deeds of one of the protagonists of the Italian unification process (1807-1882), against the historical backdrop of 19th-century Europe, reconstructed with the help of materials from special collections at the Brown University libraries. The project will devote particular attention to the way Garibaldi’s figure, his actions and the Italian Risorgimento as a whole were portrayed in contemporary media.”

VRA 2013 Digital Humanities, Taormina

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Vra 2013 broaden your impact fullworkshop

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