This is what you will learn during the course of Handling Difficult Conversation

1. W h a t i s
D i f f i c u l t
C o n v e r s a t i o n

2. H o w t o i d e n t i f y
D i f f i c u l t
C o n v e r s a t i o n s

3. W h y i s i t
i m p o r t a n t t o
h a n d l e d i f f i c u l t
C o n v e r s a t i o n

4. H o w t o M a n a g e
D i f f i c u l t
C o n v e r s a t i o n s

5. H o w t o a p p l y
h a n d l i n g
d i f f i c u l t
C o n v e r s a t i o n a t
W o r k p l a c e