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THE CONSTRUCTION
BUSINESS BLAME GAME
5 WAYS TO AVOID
CONTRACTOR DISPUTES
Disputes are all too common in the construction business, but they’re not
inevitable. With the right approach, you can escape the blame game and keep
subcontractors, staff and clients happy. Learn how in this short presentation
payapps.com
DISPUTES
COST YOU
TIME AND
MONEY
10.7 MONTHS
the average UK dispute length.
payapps.com
£20 MILLIONthe total UK dispute value (amount being
claimed for additional work).
payapps.com
£3.1 BILLIONthe amount written off as bad debt every year.
payapps.com
DON’T FORGET THE
HIDDEN COSTS
payapps.com
DON’T FORGET THE
HIDDEN COSTS
Sour supplier relationships - resulting in
slower tendering, jacked-up prices, project
delays and walking off the project altogether!
payapps.com
DON’T FORGET THE
HIDDEN COSTS
Sour supplier relationships - resulting in
slower tendering, jacked-up prices, project
delays and walking off the project altogether!
Stressed out office staff - due to constant
hassle over payment, disputes and
misunderstandings
payapps.com
DON’T FORGET THE
HIDDEN COSTS
Sour supplier relationships - resulting in
slower tendering, jacked-up prices, project
delays and walking off the project altogether!
Stressed out office staff - due to constant
hassle over payment, disputes and
misunderstandings
Bad reputation - as people in the industry talk
payapps.com
DON’T FORGET THE
HIDDEN COSTS
Sour supplier relationships - resulting in
slower tendering, jacked-up prices, project
delays and walking off the project altogether!
Stressed out office staff - due to constant
hassle over payment, disputes and
misunderstandings
Bad reputation - as people in the industry talk
Difficulty attracting finance - once you have
negative marks on your record
payapps.com
AND THE
SUCKER PUNCH
payapps.com
Cash flow issues…
…and insolvency risk
SO HOW DO YOU
PROTECT YOUR
BUSINESS?
payapps.com
1. PUT CLEAR
CONTRACTS
IN PLACE
payapps.com
38%of subcontractors say contracts are
too complex to understand. So make
sure your contracts...
payapps.com
highlight clear deadlines for application processes, including
submission and approval
payapps.com
highlight clear deadlines for application processes, including
submission and approval
set out clear application formats that reflect the work structure
payapps.com
highlight clear deadlines for application processes, including
submission and approval
set out clear application formats that reflect the work structure
agree how to break down the cost applied for
payapps.com
highlight clear deadlines for application processes, including
submission and approval
set out clear application formats that reflect the work structure
agree how to break down the cost applied for
outline how everyone handles and approves variations
payapps.com
2. DIGITISE, DIGITISE,
DIGITISE
Technology  Consistency  Transparency
payapps.com
Track and automate applications and
payment processing
payapps.com
Track and automate applications and
payment processing
Give greater visibility of variations,
retentions and payment cycles
payapps.com
Track and automate applications and
payment processing
Give greater visibility of variations,
retentions and payment cycles
Reduce risk of issues caused by
minor misunderstandings
payapps.com
3. STRONG ON-SITE
LEADERSHIP
payapps.com
Establish robust processes that
everyone understands
payapps.com
Establish robust processes that
everyone understands
Give people the authority to act
payapps.com
Establish robust processes that
everyone understands
Give people the authority to act
Assign clear responsibilities for
communicating with clients
and the office
payapps.com
4. KEEP
RECORDS
OF VERBAL
VARIATIONS
Collaboration + Communication =
Everyone Happy (and Paid)
payapps.com
5. GET SPECIALISTS
INVOLVED
AS EARLY AS
POSSIBLE
So you avoid costly reworking that causes
problems across the supply chain
Sources:
Acardis Global Construction Disputes Report 2016, Office for National Statistics
Bibby Financial Services Subcontracting Growth Report
payapps.com
Takeaways:
Disputes cost contractors and subcontractors time and money - and can even lead
to insolvency.
Contractual issues are the most common cost of construction disputes, so make
sure your contracts are clear about brief, processes and cost breakdowns.
Use technology to keep processes consistent and transparent, especially for areas
that cause issues (like the processing of applications and payments).
Promote a positive site culture with strong leadership and clear communication
channels, so you have the flexibility to deal with inevitable changes.
payapps.com
Keep payment processes slick, while managing cashflow and
reducing admin. Download: The Construction Payment Blueprint
- 5 Ways to Make Payment Disputes a Thing of the Past
DOWNLOAD NOW

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The Construction Business Blame Game - 5 Ways to Avoid Contractor Disputes

  • 1. THE CONSTRUCTION BUSINESS BLAME GAME 5 WAYS TO AVOID CONTRACTOR DISPUTES Disputes are all too common in the construction business, but they’re not inevitable. With the right approach, you can escape the blame game and keep subcontractors, staff and clients happy. Learn how in this short presentation
  • 3. 10.7 MONTHS the average UK dispute length. payapps.com
  • 4. £20 MILLIONthe total UK dispute value (amount being claimed for additional work). payapps.com
  • 5. £3.1 BILLIONthe amount written off as bad debt every year. payapps.com
  • 6. DON’T FORGET THE HIDDEN COSTS payapps.com
  • 7. DON’T FORGET THE HIDDEN COSTS Sour supplier relationships - resulting in slower tendering, jacked-up prices, project delays and walking off the project altogether! payapps.com
  • 8. DON’T FORGET THE HIDDEN COSTS Sour supplier relationships - resulting in slower tendering, jacked-up prices, project delays and walking off the project altogether! Stressed out office staff - due to constant hassle over payment, disputes and misunderstandings payapps.com
  • 9. DON’T FORGET THE HIDDEN COSTS Sour supplier relationships - resulting in slower tendering, jacked-up prices, project delays and walking off the project altogether! Stressed out office staff - due to constant hassle over payment, disputes and misunderstandings Bad reputation - as people in the industry talk payapps.com
  • 10. DON’T FORGET THE HIDDEN COSTS Sour supplier relationships - resulting in slower tendering, jacked-up prices, project delays and walking off the project altogether! Stressed out office staff - due to constant hassle over payment, disputes and misunderstandings Bad reputation - as people in the industry talk Difficulty attracting finance - once you have negative marks on your record payapps.com
  • 12. Cash flow issues… …and insolvency risk SO HOW DO YOU PROTECT YOUR BUSINESS? payapps.com
  • 13. 1. PUT CLEAR CONTRACTS IN PLACE payapps.com
  • 14. 38%of subcontractors say contracts are too complex to understand. So make sure your contracts... payapps.com
  • 15. highlight clear deadlines for application processes, including submission and approval payapps.com
  • 16. highlight clear deadlines for application processes, including submission and approval set out clear application formats that reflect the work structure payapps.com
  • 17. highlight clear deadlines for application processes, including submission and approval set out clear application formats that reflect the work structure agree how to break down the cost applied for payapps.com
  • 18. highlight clear deadlines for application processes, including submission and approval set out clear application formats that reflect the work structure agree how to break down the cost applied for outline how everyone handles and approves variations payapps.com
  • 20. Track and automate applications and payment processing payapps.com
  • 21. Track and automate applications and payment processing Give greater visibility of variations, retentions and payment cycles payapps.com
  • 22. Track and automate applications and payment processing Give greater visibility of variations, retentions and payment cycles Reduce risk of issues caused by minor misunderstandings payapps.com
  • 24. Establish robust processes that everyone understands payapps.com
  • 25. Establish robust processes that everyone understands Give people the authority to act payapps.com
  • 26. Establish robust processes that everyone understands Give people the authority to act Assign clear responsibilities for communicating with clients and the office payapps.com
  • 27. 4. KEEP RECORDS OF VERBAL VARIATIONS Collaboration + Communication = Everyone Happy (and Paid) payapps.com
  • 28. 5. GET SPECIALISTS INVOLVED AS EARLY AS POSSIBLE So you avoid costly reworking that causes problems across the supply chain Sources: Acardis Global Construction Disputes Report 2016, Office for National Statistics Bibby Financial Services Subcontracting Growth Report payapps.com
  • 29. Takeaways: Disputes cost contractors and subcontractors time and money - and can even lead to insolvency. Contractual issues are the most common cost of construction disputes, so make sure your contracts are clear about brief, processes and cost breakdowns. Use technology to keep processes consistent and transparent, especially for areas that cause issues (like the processing of applications and payments). Promote a positive site culture with strong leadership and clear communication channels, so you have the flexibility to deal with inevitable changes. payapps.com
  • 30. Keep payment processes slick, while managing cashflow and reducing admin. Download: The Construction Payment Blueprint - 5 Ways to Make Payment Disputes a Thing of the Past DOWNLOAD NOW