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Unipart Aftermarket
Logistics delivers
world beating
customer service
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LOGO
• Unipart believes in the fundamental importance of people.
• UAL has seen some key metrics move substantially in the last few years
• Warehouse pick accuracy has improved from 0.16% to 0.06%.
What was the IIP motivation?
Unipart believes in the fundamental
importance of people and creates a
culture which inspires and enables
employees to improve their day-to-
day work, surfacing and solving the
daily issues that affect any job. This
culture is termed ‘The Unipart Way’
and the concepts of inspiring
employees through empowerment
and recognition are supported by an
enabling set of ‘lean’ tools and
techniques that employees can use in
their workplace on a daily basis to
improve their work.
How has IIP helped?
Early IIP assessments highlighted that
the focus on tools and techniques,
rather than having the wider
understanding of how the Unipart Way
created engagement, was a particular
issue with junior management
populations such as Team Leaders in
warehouses.
Managers were not able to articulate
how their use of the Unipart Way
helped them lead and develop their
teams, although they knew that their
teams appreciated being involved and
listened to. The countermeasure to this
feedback was a widespread
programme of interventions was
embarked upon that aimed to
‘signpost’ to managers how their
approach was fundamental to the
culture of the organisation and the
development of people.
This programme included training
events, use of self-awareness tools
such as 360° Appraisals and the launch
and integration of the ‘Seven
Fundamentals of Leadership’. The
observations were also fed into the
Group’s Employee Engagement
programme and approach which
acknowledged the critical importance
of high quality local leadership in
creating high levels of engagement.
What was the impact?
UAL has seen some key metrics move
substantially in the last few years
following the feedback from IIP being
fed into the new systems led approach,
the employee engagement
programme and the leadership
fundamentals programme. For Jaguar
Land Rover, a key client, freight costs
have decreased by £1.2m, back orders
have decreased from 6,300 to 1,786
and 30% less inventory is delivered
from double the number of
warehouses. Warehouse pick accuracy
has improved from 0.16% to 0.06%.
“UAL has
seen some
key metrics
move
substantially
in the last
few years”
Peter Rose
Human Resources
Director,
Unipart Aftermarket
Logistics