1. Peter Bruder
6 Hollybush Crescent
Willaston, Nantwich
Cheshire M: 07929 837861
CW5 6PP E: peterbruder@hotmail.co.uk
Profile
A highly motivated and result driven Energy Professional, who possesses excellent communication and rapport
building skills and displays high levels of customer commitment. Is efficient in the organising of staff and
managing productive teams, particularly in targeted and fast paced environments. Applies a patient, approachable
and supportive attitude and gains the trust of others. Has exceptional attention to detail and possesses the ability
to grow revenues through pro-active process improvement and the delivery of exceptional customer service.
Promotes a good team spirit and is an effective trouble-shooter,who will apply a flexible and adaptable approach
to all arising challenges and copes well under pressure. Ability to identify new opportunities and negotiate
partnerships/relationships. Improving existing revenue streams and resulting in new revenue streams. Extensive
knowledge within the energy markets and renewable/micro-generation industry.
Achievements
 Opening up direct relationships with leading MOP providers. Resulting in additional commission in all
MOP contracts.
 Refining the import/export metering process enabling the company to offer a better service to our
customers.
 Keeping abreast of current trends and government legislation with both RHI/RooFiTs and energy
procurement (such as ESOS & P272) allowing me to provide correct and up to date advise to customers.
 Improving the current energy procurement process,improving commissions and cash flow. Winning back
lost customers and ensuring repeat business fromcustomers through a range of contracts.
 Sourcing/testing/implementing the introduction of new software and software contractors.
 Developing new partners for referrals, resulting in 4 key PV referrals within the first 6 months.
 Presenting to new partners and developing these partners fromintroduction through to referrals.
 Planning and presenting a seminar to all our heat customers as well as the Bellway Homes staffregarding
our systems and billing procedure.
 Building the current pricing matrix from scratch, allowing quotations to be provided quickly and
efficiently.
 Introduction of new process guides for RHI/RooFiTs. Ensuring information is provided from all
departments, making the application process smoother and more efficient.
 Bringing back in line all existing monitoring contracts,reducing lost income and collecting outstanding
payments from lapsed contracts.
Past Achievements
 Reduced the claims processing time from initially 10 days to 5, successfully ensuring claims were
processed within a 2 day turnaround.
 Transformed a non-money making department in to generating revenue of £134,000 per annum.
 Introduced a new internal auditing procedure which was then adopted by all staff and my introduced
methods are still used today.
 Significantly increased the quality of the paperwork and contracts submitted by exercising exceptional
attention to detail and passing on of knowledge in relation to good practice.
 Reviewing financial elements, including cost cutting and risk assessment for compensation claims,
reducing costs and reviewing processes.
 Has extensive multi-site and change of tenancy experience within the power supply sector and has
amassed extensive knowledge.

2. Key Skills
Technical Capabilities – Proficient in all aspects of; account management, tendering, negotiating, compiling
contracts, customer relations, progression of telecommunications contracts, and devising payment plans.
Management – Has steadily progressed throughout my career based on evidenced successes, in to supervisory
and managerial positions, where the capability to effectively, manage, mentor and motivate teams to perform
successfully and achieve common goals is displayed. Effective in managing both people and contracts, has line
managed several employees. Continually ensures trust and commitment is built and shown and has the ability to
be fair and a good listener. Will frequently take on board requests or suggestions fromothers.
Organisational Ability – Exercises meticulous attention to detail performing regular checks on the smooth
running of contracts and jobs. Highly skilled in identifying potential areas of expansion and improving processes
to increase revenue.
Working under pressure – Performs exceptionally well when faced with pressurised situations thrives on new
challenges and gains satisfaction form producing successful results within challenging environments. Having
worked in various supervisory occupations there has been compliance requirements and a continued element of
accountability.
Communication – Highly articulate, confident and persuasive communicator with extensive experience in
communication and the passing on of instructions and information to a varied audience including: front lin e staff,
external contractors, partners, and senior management. Comfortable conducting presentations to groups and
regularly chair meetings. Converse with high numbers of clients on a daily basis via the telephone,face to face in
in written correspondence.
Relationships & Influencing – Effective collaborator who can effectively build rapport and maintain successful
working relations. Has also conducted several training seminars in relation to Ofgem rules & regulations.
Introduced new partner referrals and negotiated new revenue streams / commission levels, where the ability to
influence and change attitudes is imperative.
Career
Sep 2015 – Jan 2016 Energy Procurement Manager TGE Group Ltd
TGE Group is a leading Renewable Energy company covering Solar PV, Solar Thermal, Heat Pumps & Biomass.
Established for over 10 years, offering installation as well as a dedicated aftersales service providing monitoring,
cleaning and service/maintenance to new and existing customer. Due to government cuts in relational to Ofgem’s
Feed In Tariffs, TGE Group have made the discussion to streamline their workforce. Resulting in redundancies
and as of Jan 21st 2016, I have been made redundant from TGE Group.
 Developing the new revenue streamof energy procurement & export metering
 Offering energy contract procurement to existing customers and acquiring new customers
 Helping customer access and calculate requirements for export metering and advising the best/most cost
effective way to implement metering solutions
 Dealing directly with DNOs & MOP contractors to raise Mpans and implement metering requirements
 Securing best contracts forcustomer and overseeing the installation of import & export meters – working
with third parties and customers from installing/re-configuring meters to registration of new meters
 Tendering and securing export contracts for customers
 Tendering and securing gas & electricity contracts for customers. Ranging from single to multi-site
contracts
 Invoicing and obtaining payment for commission due on all existing contracts
 Billing validation for customers
 Dealt with IT aspects for internal reporting/storage such as company back up server & company I pads

3. August 2014 – Sep2015 Customer Care Manager TGE Group Ltd
 Overseeing the billing of all communal customers in the 5 housing blocks in barking.
 Meter readings, producing bills and processing payments including all DD billing.
 Dealing with all customers in relation to billing and payments as well as all maintenance and call outs in
relation to our barking customers.
 Reporting to directors with a P & L report.Accounting for monthly/yearly P & L on all barking billing.
 Maintaining and developing the existing billing system.
 Processing all RHI & Roofit applications, guiding customers through this process until approval.
Responding to all queries and ensuring the customers qualify and achieve Ofgem approval.
 Submitting meter readings for TGE Group’s RHIs and Roofits ensuring we are paid. Helping customers
submit readings and estimated/backdated readings where required.
 Taking incoming maintenance calls and identifying customer aftersales issues.
 Quoting/Booking out engineer appointments for reactive maintenance and planned servicing for in and
out of warranty installations.
 Quoting/selling/setting up customer care agreements for all installations.
 Overseeing all monitoring systems for customer with monitoring installed – contacting customer when
issues identified and quoting/selling monitoring renewals.
 Ordering of sim cards, ensuring that all portal/sim/customer contracts are paid & kept up to date. Bill
validation and contract negotiation for all contracts the company took out in relation to monitoring &
energy use.
 Providing maintenance reports and service reports to customers and obtaining payment.
 Providing yearly energy and performance reports using energy monitoring data.
April 2014 – August 2014 Account Executive TGE Group Ltd
 Lead generation working in a telephone account management team (TAM).
 Working to targets for qualified leads to be passed on to internal BDMs of 4 new leads per week.
 Opening new leads from cold and offering services/products.Developing those leads to hot leads through
pre-qualifying and suitability, in some instances providing desktop estimates.
 Working to daily call/dial targets.
Jan 2011 – Feb 2014 Objections & Customer Service Team Leader Power Solutions UK
 Providing a professional customer support service, by managing accounts from initial enquires and
transaction stages through go live and the resolving of any problems.
 Handle in excess of 30 queries per day.
 Built strong and sustainable networks and relationships with several of the major energy suppliers in the
UK which has enabled me to negotiate rates and contract terms.
 Retain up to the minute industry knowledge and a firm understanding of the energy markets which
enables me to provide competitive rates and superior customer service to my clients.
 Developed and introduced severalnew processes,including MIreporting ofall objections and complaints
which have been used to develop monthly KPIs to track volumes of complaints enabling us to ensure
that these are resolved within an acceptable timeframe.
 Rectifying any debt issues, payment queries and resolving instances of customer charges.
Nov 2008 – May 2009 Team Leader David Grey Foods Ltd
 Appointed teamleader to four staffand demonstrated a range of leadership skills, including organisation
of members of staff and the ability to motivate a team.
 Assisted in the front line delivery, serving customers,opening and closing of the premises and following
the strict health and safety procedures and ensuring adherence of staff.
 Promoting outstanding customer service within the shop,to secure recurring business,profitability and
added value for customers.
 Vital part of the supply chain with an awareness of new concepts and methods of marketing within the
fast growing foods business.
 Involvement in stock control and management of products.

4.  Dealing with customers in a professional manner by using effective communication skills to interact in
an efficient but pleasant fashion particularly when resolving complaints.
 Responsible for processing money transfers, cash and card payments.
Sep 2004 – Oct 2008 Dept. Supervisor WM.Morrison’s Supermarkets
 Oversaw the butchery and fish department within a large high street supermarket.
 Sold a wide range of fresh produce and speciality goods to the public always presenting in a friendly and
approachable manner.
 Dealing face to face with customers, in addition to opening and closing individual departments.
 Strict monitoring and stock controls ensuring all goods are replenished in a timely manner ensuring a
broad range of quality goods were available at all times.
Education / Training
2012 NVQ (Level 2): Team Leader Duties
2011 NVQ (Level 1 & 2): Customer Service
2011 Home Learning Course: Executive Office Skills
2005 BTEC Media Moving Image Course
2004 A Level’s: Sociology, Art & Design, English
2002 10 GCSE Grades: Various Subjects
Additional
Interests: I lead an active and healthy lifestyle and in my spare time I enjoy keeping fit. I also enjoy
attending live comedy shows and music venues and have a keen interest in photography and
videography having produced live music videos for up and coming bands in the past.
References Available Upon Request