1. March1997 Number4
HOW PHOENIX WILL CHANGEOUR BASINESS
Contents
. whatisProjectPhoenir? el
. ProjectUpdat P.l
. whlfs happeningin Gemdy? P2
. Whafshappeningin rheUK? P3
. Benefi$fiomlheBnsine$Pe6pectiveP3
' Inlrcductiontoour"ProceduEsTeam P3
' Ja€onBuster P4
ELCOMETOTHEFOURTHISSUE
OFTHEPHOENIXNEWSLETTER.
isPhoenix?
inslallalionof newconputertechnology,
(SAP SyslemsApplicarionsandProducls)
i! will aho involve:
. Neb' operatanal p.ocedurcs
newwaysof working.
''beslpracrice"thro ghoulthebusiness
in Europe-
simplifyhowthecuslomerdoes
businesswirhPiheyBowes.
tomaximisecuslomefind employee
satisfactionandminimiseburerucracy
10inprovefte communicalionand
delermineclearresponsibilitiesbetween
increasethetine spenlonservingour
Oryanisati al changes
to enableusto worksmaner
Theposilivec tllralandphysicalchang€s
thalPhoenixwill bringaboutwill befell
longafterthedisruptionsofnBtallingthe
inilialIT sysiems,procedures.aDd
organisatioDalchaneesarcfelt.These
chmg€swill uhimatelyremovemuchof
thedrudgerynecessaryin capturing,
collaringandvalidatinginformation.
"Phoenixissbo t rcleasig thepote tidl
of ow peoptebt 4 o*'ingthernto spend
tin. ot highernlue norc int .estiry
actititiel's.qs P.utl Sqti , Ptoject
Dbeckr. "Undentanding,interyrctingatd
acnngoninJonnationiswhatisimportant,
notthefindins, co atinc andcheckis"
. In otherwords.Phoenixwill enableus
wWhat
Anyoneftinktugofdoingbnsinesswilh
PitneyBoweshds10fe€lconfidenLthalwe
,rrei goodcompxnylo dob sinesswi1h.
Thisneansthalwemustgivevaluelo our
cuslomersandbeaprofessionalcompany.
Toensureotucustomershavetherighl
levelofconndenceandthatwemeettheir
expectrtionswemusl:
. Putsinpl€ customerreqonsiY€
businessprccessesin place
ProjeclPhoenixisaprogrammeof
essentialandfundamentalchangewhich
sranedin 1996andisnowrapidly
approachinglhenrststagesof
implemenralion.IIismorethanjuslthe
. TruininC
toeDsurethalalllhechangesrrenude
successfullybyprovidingthedght
traininsandskills.
Why arewenaking changes?
' Toensurethatweareresponsive.
creative,.eacliveandf.iendlytodo
. Toachievetherevenuegrowthand
operatingefficienciesneededtogrow
Project Update
Furtherprogresswasmadelowards
finalisingthesystemdesignlbr the
implementationof Phoenixin Cermany.
MalachySmithspokeatthemeetingabout
howimpressedhewaswiththeresultsand
congmlulatedtheteanforlheil
outstandingefloftsoverrecentmonths.
Thisworkingmeetingwasanimporranr
opportunilyroreceivevilalinputand
approvalfromlhebusinessline
managersin bothCermanyandrheUK.
OntheI8thdndl9thof FebruaryinHarlowmorethan50peopleartendedthe2 dayrcviewneetingoi then€wsyslenLhathasbeen
designedlo meetourgenerdlneedsncrossEuropeandmorespecificallyreqrirementsin Gernmy.
ProjectPHOENIXNewsletter
ffi PitneyBowes