The document proposes an organizational structure to manage the growing workload of TC 2800, which is expected to have nearly 1,000 examiners by 2004. It outlines restructuring the group into divisions focused on related arts and technologies. Key aspects of the proposed structure include reorganizing art units, establishing assistant and trainer examiner roles, and restructuring support functions like training, classification, and facilities management to accommodate the increasing staff and workload. The goal is to improve efficiency, employee satisfaction, and management of applications as TC 2800 continues expanding.

1. An OrganizationalAn Organizational
Structure toStructure to
Manage TC 2800Manage TC 2800
WorkloadWorkload
By
Paul Ip

2. 2
At the end of FY 2001, TC 2800 employed
over 700 examiners. As we continue to hire
and our workload continues to grow, it is
anticipated that TC 2800 will expand to nearly
1,000 examiners by 2004. Based on this
assumption, an Organizational structure to
manage this workload is proposed in the
following slides.

3. 3
New Challenges
Human Factors
 Group Expansion
 Trainings
 Employee Satisfaction
 Space
 Tech Support
Work Load Factors
 Increasing Applications
 Production
 Pendency
 Quality
 Filing, Mail Handling & Fax

4. 4
TC 2800 – Group Size
Directors
Rolf Hille (2810), Sharon Gibson (2810), Stewart Levy (2830), Richard Seidel (2830), Howard
Goldberg (2850), Janice Falcone (2870)
Art Units - 47
2810 – 2811, 2812, 2813, 2814, 2815, 2816, 2817, 2818, 2819, 2821, 2822, 2823, 2824, 2825, 2826
2830 – 2831, 2832, 2833, 3834, 2835, 2836, 2837, 2838, 2839, 2841
2850 – 2851, 2852, 2853, 2854, 2855, 2856, 2857, 2858, 2859, 2861, 2862
2870 – 2871, 2872, 2873, 2874, 2875, 2876, 2877, 2878, 2879, 2881, 2882
SPREs - 5
Hien Phan, Edward Glick, Edward Westin, Clayton LaBalle, Lissi Marquis
QASs - 3
Paul Dzierzynski, Donald Hajec, Kristine Kincaid
Classifiers - 11
Yen Nguyen (SPC), Emily Chan, Willie Davis, John Hanley, Nam Nguyen, Charmise Alexander,
Huy Nguyen, Jacqueline Whitfield, Helen Butler, Hal Homes, Melvin White

5. 5
Group Structure Formation
Tech Center Groups Formation From 2001 to 2004
 Re-Group 2810 into
Group 2810 Apparatus
Group 2820 Methods & Processes, or Chemical
Structures
 Re-Group 2830, 2850, 2870
(1) Related Arts
(2) Electro Mechanical or Electrical

6. 6
Organizational Structure
1. Group Directors
2. SPE/SPRE/QA Supervisor/ Group Manager
3. Re-size Art Units to control SPE Numbers.
4. Form SPE/SPRE/QA Assistant & Trainer Examiner.
5. Expert/Senior/Generalist/Ph. D. Examiner.
6. Primary Examiner.
7. Junior Examiner.
8. Restructure Office Manager & Office Assistant
Functions.

7. 7
O r g a n iz a t io n a l S t r u c t u r e
A s s is t a n t & T r a in e r
S e n io r / E x p e r t / G e n e r a lis t / P h D E x a m in e r
A r t U n it s 1 & 2
O ffic e M a n a g e r
O ffic e A s s is t a n t / L I E
S P E 1
A s s is t a n t & T r a in e r
S e n io r / E x p e r t / G e n e r a lis t / P h D E x a m in e r
A r t U n it s 3 & 4
O ffic e M a n a g e r
O ffic e A s s is t a n t / L I E
S P E 2
A s s is t a n t & T r a in e r
S e n io r / E x p e r t / G e n e r a lis t / P h D E x a m in e r
A r t U n it s 5 & 6
O ffic e M a n a g e r
O ffic e A s s is t a n t / L I E
S P E 3
S P E / G r o u p M a n a g e r
D ir e c t o r

8. 8
Functions
SPE Assistant &
Trainer
Office Manager Office Assistant
or LIE
Promotions &
Ratings
Acting SPE General Office
Works
Patent
Application
Functions
Awards Training Merge with Art
Units
Special
Assignments
Examination
Review Cases

9. 9
N e w J u n io r E x a m in e r s T r a in in g s
E x a m in in a t io n
S e a r c h
T e a m B u ild in g
P a t e n t A c a d e m y
A r t S p e c ific E x a m in a t io n
A r t S p e c ific S e a r c h
A c t io n W r it in g
T e c h C e n t e r
N e w J u n io r E x a m in e r s

10. 10
Training Structure
 Allow TC SPEs to work with the Patent
Academy for new examiners training.
 New examiners will be trained by Trainers.
 Team Building Training for new examiners.
 Art Specific Examination & Search Training.
 Appeal Conference Training for examiners.
 Interference Conference Training for
examiners.
 All Training materials are available at the
Shared S: drive.

11. 11
Tech Support Structure
 Art Unit and LIE merge together.
 Reassign/restructure Team 1 – Team 9.
 Training Office Assistants (LIE) of Art
Units for their new functions to improve
job efficiency and art unit relations.
 Reassign/restructure Office Manager
functions and operations.

12. 12
Classification Structure
 Assign Post Classifier to each Group to work
with the Primary Examiners in the Group.
 Classify new cases as soon as possible.
 Improve the In-group and Out-group
classification transfer function with new
transfer slips.
 Minimize classification disputes.

13. 13
Drafting Structure
 Draft person(s) office hours and location(s).
 Drawings Review Services.

14. 14
Electronic Centers Structure
 Receive feedback to improve Fax Center
Services.
 Receive feedback to improve Electronic
Information Center.
 Provide one-to-one Searching Assistant and
Training.
 East and West Work Stations for Examiners
when their computers are in services.

15. 15
Central File and Mail Handling
Structure From 2001 to 2004
 Receive feedback from the central file contractors to
improve the central file maintenance efficiency and
facilities.
 Receive feedback from the mail room contractors to
improve the mail handling procedures for incoming and
outgoing mails.
 Receive incoming fax by LIE to improve the Fax
handling procedures.
 Enforce using Palm Expo for docketing locations.
 Receive feedback from the paper matching contractors to
improve the paper matching facilities and efficiency.
 Remote central file location to improve filing facilities
and efficiency.

16. 16
Space Structure
Year 2001 to Year 2004 Space Projects
 Consult buildings expansion projects with the PTO
Space Administration and Telecommunications
Division.
 Search Rooms Renovation/Conversion.
 Double Up Examiners GS-5 to GS-12.
 Future Work @ Home Office Sharing.
 Use new examiners training room instead of sharing
office for 6 months to 12 months probation period.

17. 17
Work @ Home Program
Structure
 Future offices sharing for space control
 Equipments sharing to reduce maintenance
 Lockers for work @ home employees
 Conference rooms for meetings and for
conducting interviews.

18. 18
Future Expectations
 Human Factor Changes
 Electronic Systems
 Telecommunication Systems