Paul Rosengrave

New Zealand New Zealand

Direct Sales & Client Services Manager, Australasia, at TenderLink - a Dun & Bradstreet company

Technology / Software / Internet

I build & develop sales & customer experience programmes for a variety of business environments & purposes. Areas of Expertise: -Contact Centre - Customer Experience, Account Management, Support. -Sales & Service: Tactical Management & Strategic Leadership -Sales - Inside & Outside programmes -SEM / PPC lead management & utilisation -Business Process Outsourcing -Recruiting, Training, Development, Retention -Change Management -CRM, work tools, business process improvement. -Management Development & Succession Planning -Building teams & cultures for long-term success -Business planning & sales model builds