Personal Information
Organization / Workplace
Oxford, United Kingdom United Kingdom
Occupation
IT Service Manager at University of Oxford
Industry
Technology / Software / Internet
About
ITIL qualified Service Manager within the IT Services division of the University of Oxford.
Across multiple systems, I ensure the organisation's end users are receiving the best possible level of service and quality against agreed service levels; whilst maintaining a strong relationship with key University stakeholders and external software suppliers, through clear and concise communication and strong analytical reporting skills.
-Advise on the use of ITIL best practice and write ITIL documentation to support the creation and renewal of SLAs and OLAs.
-Major Incident Manager
-Ensure SLA targets are achieved and high levels of service quality and customer expectations are maintained.
-...
Tags
cycling
condors
cowley
oxford
agm
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Presentations
(1)Personal Information
Organization / Workplace
Oxford, United Kingdom United Kingdom
Occupation
IT Service Manager at University of Oxford
Industry
Technology / Software / Internet
About
ITIL qualified Service Manager within the IT Services division of the University of Oxford.
Across multiple systems, I ensure the organisation's end users are receiving the best possible level of service and quality against agreed service levels; whilst maintaining a strong relationship with key University stakeholders and external software suppliers, through clear and concise communication and strong analytical reporting skills.
-Advise on the use of ITIL best practice and write ITIL documentation to support the creation and renewal of SLAs and OLAs.
-Major Incident Manager
-Ensure SLA targets are achieved and high levels of service quality and customer expectations are maintained.
-...
Tags
cycling
condors
cowley
oxford
agm
See more