facility

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Category Intelligence on
Integrated Facilities
Management
August 2016

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Table of Contents
01
Executive Summary
Slides 5–12
• Global FM Industry Outlook – 2015
• Supply Market Outlook
• Focus Regions
• North America / Western Europe
• Eastern Europe / Asia Pacific
• Middle East / Africa / Latin America
• Procurement Best Practices
• Sourcing Models
• Brexit – Impact
02
Market Analysis
Slides 13–30
• Global IFM Market Maturity
• Global FM Industry Trends
• Global FM Drivers and Constraints
• Regional Market Outlook
• Industry Outlook - IFM Affecting Factors
• Porter’s Five Forces Analysis: Developed
Markets
• Porter’s Five Forces Analysis: Emerging
Markets
03
Supply Analysis
Slides 31–46
• Supply Market Outlook - Supply Trends and
Insights
• Key Global FM Suppliers
• Key Regional Suppliers: Service Portfolio
• Key Global Supplier Profile
• Supplier SWOT Analysis
04
Cost and Pricing Analysis
Slides 47–53
• Cost Structure Analysis
• Cost Analysis and Expected Savings
• Cost Break-up - Should Cost Model
• Cost Structure Analysis - Management and Incentive Fee
Benchmarking
• Pricing Analysis – Price Forecast
05
Procurement Best Practices
Slides 54–63
• Sourcing Models for FM Services
• Sourcing Models – Comparative Analysis
• Cross-industry Sourcing Model Adoption
• Key Success Factors for IFM Implementation
• Pricing Models – Comparative Analysis
• Regional Pricing Best Practices
• Key Services KPI and SLA Components

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KPIs
On-site Management Resource
Skills Training Records
Staff Appearance and Conduct
Customer Service – Communications
EMERGING ENGAGEMENT
STRATEGIES
IFM and TFM
engagement strategies along
with customized single services
engagement
Executive Summary
MARKET OVERVIEW
Global market size –
XXX billion (2015)
Expected to grow at a CAGR of XXX
percent to XXX billion by 2017
TOP GLOBAL SERVICE
PROVIDERS
Jones Lang LaSalle (JLL)
ISS
CBRE
Sodexo
Compass Group
BUYER POWER
For small contracts
(XXX million to XXX million),
buyers have lower bargaining power compared
with large contracts (>XXX million)
Medium Market
Maturity Regions
UAE, Saudi Arabia,
Qatar, Singapore,
Canada, Eastern
Europe
2
High Market
Maturity Regions
U.S., UK, Australia,
Germany, France,
Spain, New
Zealand
1
Cushman and Wakefield
IFM CONTRACT PERIOD
Average period: XXX Years
NEGOTIATION FACTORS
Management Fees
Incentive Fees
Rebates
PRICING IN IFM
Cost-plus Pricing
Guaranteed Maximum Price
IMPACTFUL COST COMPONENTS
Labour costs (wages and benefits)
constitute nearly XXX percent of
total costs
Sources: Primary Expert 1, Primary Expert 2, Beroe Analysis

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