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The hidden
key to
workplace
productivity
That could boost every
team in the workplace
N I N A S O C H O N , C E O T R A N S F O R M E D
T E A M S
From Rotary
to Teamwork
Specialist
Something is
fundamentally
lacking in the
workplace
I t t a k e s m o r e t h a n o n e p e r s o n , e v e n
i f t h e y a r e i n c r e d i b l e , t o a c h i e v e
g r e a t r e s u l t s
Tenzing
Norgay
W h a t w a s h e f a m o u s f o r ?
What is our
mistake?
W e l o o k a t p e r s o n a l d e v e l o p m e n t a n d
l e a d e r s h i p d e v e l o p m e n t b u t m i s s
t e a m d e v e l o p m e n t
Work is
undergoing a
revolution
T h e l a c k o f s p e c i f i c f o c u s o n
t e a m w o r k i s i n c r e a s i n g l y o u t o f s t e p
w i t h t h e t i m e s
Teamwork
is productive
and enjoyable
H a v e y o u h a d t e a m w o r k e x p e r i e n c e s
t h a t y o u f o u n d e n j o y a b l e a n d
r e w a r d i n g ?
How can we
achieve great
teamwork?
O n e p e r s o n g e t s a p i c t u r e , t h e o t h e r
g e t s a p i e c e o f p a p e r a n d p e n .
What did you
notice?
T a k e a m o m e n t t o s h a r e y o u r
o b s e r v a t i o n s . W h a t w o r k e d a n d w h a t
w o u l d y o u d o d i f f e r e n t l y n e x t t i m e ?
Teamwork
for the
boardroom
6 6 % o f r e s p o n d e n t s b e l i e v e t h a t
i n e f f e c t i v e c o m m u n i c a t i o n i s t h e
n u m b e r o n e b a r r i e r t o t e a m s u c c e s s
O n l y o n e o u t o f f i v e t e a m s i s h i g h
p e r f o r m i n g
7 5 % o f e m p l o y e r s r a t e t e a m w o r k a n d
c o l l a b o r a t i o n a s ' v e r y i m p o r t a n t '
G r o u p s o f 3 - 5 p e o p l e p e r f o r m b e t t e r a t
c o m p l e x p r o b l e m s
H i g h p e r f o r m i n g t e a m s p e r f o r m a r o u n d
2 0 % b e t t e r
Teamwork
makes it
work
T a l e n t w i n s g a m e s , b u t t e a m w o r k a n d
i n t e l l i g e n c e w i n s c h a m p i o n s h i p s . -
M i c h a e l J o r d a n
T h e t r u m p c a r d i s t h e e f f o r t t o c o a x
e x c e p t i o n a l l e v e l s o f p e r f o r m a n c e … a n d
t h a t m e a n s l e a r n i n g h o w t o b u i l d a n d
l e a d w o r l d - c l a s s — o r w h a t M c K i n s e y ’ s
J o n K a t z e n b a c h a n d D o u g S m i t h r e f e r t o
a s “ h i g h - p e r f o r m i n g ” — t e a m s . ” D a v i d
K i r k , e x - A l l B l a c k s r u g b y c a p t a i n .
Teams are
not risk free
T e a m s c a n m u l t i p l y b o t h t h e g o o d
a n d t h e b a d
When
teamwork
suffers...
A t e a m b u l l y m a k e s l i f e d i f f i c u l t
C h a n g e r e s u l t s i n i n s t a b i l i t y
N e w t e a m s f a c e a h i g h d e g r e e o f
u n c e r t a i n t y
A s i l e n t c u l t u r e o f d i s s e n t u n d e r m i n e s
p r o g r e s s
P e o p l e j o s t l e f o r t h e l i m e l i g h t
Who has
responsibility
for
teamwork?
I f y o u ’ r e a t e a m m e m b e r w i t h o u t
f o r m a l l e a d e r s h i p r e s p o n s i b i l i t i e s ,
y o u s t i l l h a v e i n f l u e n c e .
How can we
get teams to
work well?
Transformed
Teams have
eight things in
common
T h i s f r a m e w o r k p o i n t s t o t h e
c o n d i t i o n s a n d s k i l l s t h a t c r e a t e
p o w e r f u l t e a m w o r k
Conditions Skills
Clear purpose
D o y o u r t e a m m e m b e r s k n o w w h a t
m a t t e r s m o s t ?
D o t h e y h a v e a g u i d i n g l i g h t - a c l e a r
v i s i o n , m i s s i o n , p u r p o s e o r l o n g t e r m
g o a l ?
Capabilities
D o e s t h e t e a m , i n d i v i d u a l l y a n d
c o l l e c t i v e l y , h a v e t h e k n o w l e d g e ,
s k i l l s a n d e x p e r i e n c e t o t a c k l e t h e
p r o b l e m ?
Supportive
systems
D o y o u r c o m m u n i c a t i o n t e c h n o l o g i e s
f u l l y s u p p o r t t h e c o m m u n i c a t i o n
t a s k s a t h a n d ?
D o y o u h a v e a p e r f o r m a n c e
m a n a g e m e n t s y s t e m t h a t i s o u t c o m e s -
b a s e d ?
D o e s y o u r w o r k i n g e n v i r o n m e n t f o s t e r
s i l o s ?
Trust
D o y o u b e l i e v e t h a t p e o p l e i n y o u r
t e a m a r e c o m p e t e n t ?
D o t h e y h a v e a h i s t o r y o f s t r o n g
d e l i v e r y , s o t h a t y o u k n o w t h e y ’ l l
d e l i v e r ?
D o p e o p l e b e l i e v e e a c h
o t h e r s ' i n t e n t i o n s a r e g o o d ?
Healthy
debate
A r e p e r s o n a l i t y d i f f e r e n c e s m e d i a t e d ?
H a v e y o u h a d a n y t u r f w a r s t h a t
g o t u g l y ?
D o p e o p l e e x p r e s s d i s a g r e e m e n t
c l e a r l y a n d r e s p e c t f u l l y ?
Individual
responsibility
D o y o u h a v e t r a n s p a r e n c y a b o u t t h e
w o r k b e i n g d o n e b y o t h e r s i n y o u r
t e a m ?
I s w o r k d e s c r i b e d i n t e r m s o f
o u t c o m e s ( e . g . g o a l s , K P I s e t c . ) ?
I s t h e r e c o n f u s i o n a b o u t w h o i s d o i n g
w h a t ?
Accountability
D o p e e r s i n y o u r t e a m h o l d e a c h
o t h e r a c c o u n t a b l e ?
I s t h e r e a c l e a r m e c h a n i s m f o r t h e
w h o l e t e a m t o s t a y u p - t o - d a t e o n
j o i n t p r o j e c t s ?
Team focus
D o y o u r p e o p l e j o s t l e f o r p o w e r ?
" M y c h a l l e n g e a t t h e m o m e n t i s
g e t t i n g m y D i r e c t o r s t o w o r k a s a
t e a m . I k n o w t h i s i s a c l i c h e , b u t t h e y
v e r y m u c h l o o k a t t h e i r o w n
d i r e c t o r a t e s a n d p r i o r i t i e s , w i t h
l i t t l e c o n s i d e r a t i o n t o t h e p a i n o f
o t h e r s o r t h e b r o a d e r o u t c o m e s
r e q u i r e d b y m y b r a n c h . ”
D o p e o p l e w a n t r e c o g n i t i o n a b o v e
s e r v i c e t o t h e t e a m ?
Outstanding
teamwork
depends on the
right conditions
and
communication
Parting
thoughts
“ Y o u d o n o t c l i m b a m o u n t a i n l i k e
E v e r e s t b y t r y i n g t o r a c e a h e a d o n
y o u r o w n , o r b y c o m p e t i n g w i t h y o u r
c o m r a d e s . Y o u d o i t s l o w l y a n d
c a r e f u l l y , b y u n s e l f i s h t e a m w o r k . ” -
T e n z i n g N o r g a y
" T h e r e i s n o ‘ I ’ i n t e a m b u t t h e r e i s
i n w i n . " M i c h a e l J o r d a n
Nina Sochon
CEO,Transformed Teams
048892619
0220164410
nina@transformedteams
.com.au
Wellington CBD

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The hidden key to workplace productivity - teamwork

  • 1. The hidden key to workplace productivity That could boost every team in the workplace N I N A S O C H O N , C E O T R A N S F O R M E D T E A M S
  • 3. Something is fundamentally lacking in the workplace I t t a k e s m o r e t h a n o n e p e r s o n , e v e n i f t h e y a r e i n c r e d i b l e , t o a c h i e v e g r e a t r e s u l t s
  • 4. Tenzing Norgay W h a t w a s h e f a m o u s f o r ?
  • 5. What is our mistake? W e l o o k a t p e r s o n a l d e v e l o p m e n t a n d l e a d e r s h i p d e v e l o p m e n t b u t m i s s t e a m d e v e l o p m e n t
  • 6. Work is undergoing a revolution T h e l a c k o f s p e c i f i c f o c u s o n t e a m w o r k i s i n c r e a s i n g l y o u t o f s t e p w i t h t h e t i m e s
  • 7. Teamwork is productive and enjoyable H a v e y o u h a d t e a m w o r k e x p e r i e n c e s t h a t y o u f o u n d e n j o y a b l e a n d r e w a r d i n g ?
  • 8. How can we achieve great teamwork? O n e p e r s o n g e t s a p i c t u r e , t h e o t h e r g e t s a p i e c e o f p a p e r a n d p e n .
  • 9. What did you notice? T a k e a m o m e n t t o s h a r e y o u r o b s e r v a t i o n s . W h a t w o r k e d a n d w h a t w o u l d y o u d o d i f f e r e n t l y n e x t t i m e ?
  • 10. Teamwork for the boardroom 6 6 % o f r e s p o n d e n t s b e l i e v e t h a t i n e f f e c t i v e c o m m u n i c a t i o n i s t h e n u m b e r o n e b a r r i e r t o t e a m s u c c e s s O n l y o n e o u t o f f i v e t e a m s i s h i g h p e r f o r m i n g 7 5 % o f e m p l o y e r s r a t e t e a m w o r k a n d c o l l a b o r a t i o n a s ' v e r y i m p o r t a n t ' G r o u p s o f 3 - 5 p e o p l e p e r f o r m b e t t e r a t c o m p l e x p r o b l e m s H i g h p e r f o r m i n g t e a m s p e r f o r m a r o u n d 2 0 % b e t t e r
  • 11. Teamwork makes it work T a l e n t w i n s g a m e s , b u t t e a m w o r k a n d i n t e l l i g e n c e w i n s c h a m p i o n s h i p s . - M i c h a e l J o r d a n T h e t r u m p c a r d i s t h e e f f o r t t o c o a x e x c e p t i o n a l l e v e l s o f p e r f o r m a n c e … a n d t h a t m e a n s l e a r n i n g h o w t o b u i l d a n d l e a d w o r l d - c l a s s — o r w h a t M c K i n s e y ’ s J o n K a t z e n b a c h a n d D o u g S m i t h r e f e r t o a s “ h i g h - p e r f o r m i n g ” — t e a m s . ” D a v i d K i r k , e x - A l l B l a c k s r u g b y c a p t a i n .
  • 12. Teams are not risk free T e a m s c a n m u l t i p l y b o t h t h e g o o d a n d t h e b a d
  • 13. When teamwork suffers... A t e a m b u l l y m a k e s l i f e d i f f i c u l t C h a n g e r e s u l t s i n i n s t a b i l i t y N e w t e a m s f a c e a h i g h d e g r e e o f u n c e r t a i n t y A s i l e n t c u l t u r e o f d i s s e n t u n d e r m i n e s p r o g r e s s P e o p l e j o s t l e f o r t h e l i m e l i g h t
  • 14. Who has responsibility for teamwork? I f y o u ’ r e a t e a m m e m b e r w i t h o u t f o r m a l l e a d e r s h i p r e s p o n s i b i l i t i e s , y o u s t i l l h a v e i n f l u e n c e .
  • 15. How can we get teams to work well?
  • 16. Transformed Teams have eight things in common T h i s f r a m e w o r k p o i n t s t o t h e c o n d i t i o n s a n d s k i l l s t h a t c r e a t e p o w e r f u l t e a m w o r k
  • 18. Clear purpose D o y o u r t e a m m e m b e r s k n o w w h a t m a t t e r s m o s t ? D o t h e y h a v e a g u i d i n g l i g h t - a c l e a r v i s i o n , m i s s i o n , p u r p o s e o r l o n g t e r m g o a l ?
  • 19. Capabilities D o e s t h e t e a m , i n d i v i d u a l l y a n d c o l l e c t i v e l y , h a v e t h e k n o w l e d g e , s k i l l s a n d e x p e r i e n c e t o t a c k l e t h e p r o b l e m ?
  • 20. Supportive systems D o y o u r c o m m u n i c a t i o n t e c h n o l o g i e s f u l l y s u p p o r t t h e c o m m u n i c a t i o n t a s k s a t h a n d ? D o y o u h a v e a p e r f o r m a n c e m a n a g e m e n t s y s t e m t h a t i s o u t c o m e s - b a s e d ? D o e s y o u r w o r k i n g e n v i r o n m e n t f o s t e r s i l o s ?
  • 21. Trust D o y o u b e l i e v e t h a t p e o p l e i n y o u r t e a m a r e c o m p e t e n t ? D o t h e y h a v e a h i s t o r y o f s t r o n g d e l i v e r y , s o t h a t y o u k n o w t h e y ’ l l d e l i v e r ? D o p e o p l e b e l i e v e e a c h o t h e r s ' i n t e n t i o n s a r e g o o d ?
  • 22. Healthy debate A r e p e r s o n a l i t y d i f f e r e n c e s m e d i a t e d ? H a v e y o u h a d a n y t u r f w a r s t h a t g o t u g l y ? D o p e o p l e e x p r e s s d i s a g r e e m e n t c l e a r l y a n d r e s p e c t f u l l y ?
  • 23. Individual responsibility D o y o u h a v e t r a n s p a r e n c y a b o u t t h e w o r k b e i n g d o n e b y o t h e r s i n y o u r t e a m ? I s w o r k d e s c r i b e d i n t e r m s o f o u t c o m e s ( e . g . g o a l s , K P I s e t c . ) ? I s t h e r e c o n f u s i o n a b o u t w h o i s d o i n g w h a t ?
  • 24. Accountability D o p e e r s i n y o u r t e a m h o l d e a c h o t h e r a c c o u n t a b l e ? I s t h e r e a c l e a r m e c h a n i s m f o r t h e w h o l e t e a m t o s t a y u p - t o - d a t e o n j o i n t p r o j e c t s ?
  • 25. Team focus D o y o u r p e o p l e j o s t l e f o r p o w e r ? " M y c h a l l e n g e a t t h e m o m e n t i s g e t t i n g m y D i r e c t o r s t o w o r k a s a t e a m . I k n o w t h i s i s a c l i c h e , b u t t h e y v e r y m u c h l o o k a t t h e i r o w n d i r e c t o r a t e s a n d p r i o r i t i e s , w i t h l i t t l e c o n s i d e r a t i o n t o t h e p a i n o f o t h e r s o r t h e b r o a d e r o u t c o m e s r e q u i r e d b y m y b r a n c h . ” D o p e o p l e w a n t r e c o g n i t i o n a b o v e s e r v i c e t o t h e t e a m ?
  • 26. Outstanding teamwork depends on the right conditions and communication
  • 27. Parting thoughts “ Y o u d o n o t c l i m b a m o u n t a i n l i k e E v e r e s t b y t r y i n g t o r a c e a h e a d o n y o u r o w n , o r b y c o m p e t i n g w i t h y o u r c o m r a d e s . Y o u d o i t s l o w l y a n d c a r e f u l l y , b y u n s e l f i s h t e a m w o r k . ” - T e n z i n g N o r g a y " T h e r e i s n o ‘ I ’ i n t e a m b u t t h e r e i s i n w i n . " M i c h a e l J o r d a n