Comparison of two mobile guest service

1. MOBILE GUEST SERVICE

2. MY OWN DEFINITION
Thanks to a mobile application, guests are able to have
interaction with brands. Indeed, it is a new way to
communicate in order to solve a problem or to obtain a
service from the brands.
Technology allows guests to control their entire stay by
doing or getting what they want whenever they want.

3. ONLINE CHECK-IN

4. HOTEL KEYLESS ROOM ENTRY

5. COMPARE 2 MOBILE GUEST SERVICES
As I want to work in the Sharing Economy, I have decided
to choose Airbnb and Onefinestay to compare their Mobile
Guest Service.

6. AIRBNB
AIRBNB was launched in 2008 :
• - Cashless payment
• - Mobile notifications (Contacts of the host)
• - GPS Coordinates
• - Mobile booking

7. ONEFINESTAY
ONEFINESTAY was launched in 2009 :
• - Cashless payment
• - Mobile notifications (contacts, address, hour of arrival)
• - GPS Coordinates
• - Mobile booking
• - Mobile Concierge
• - Keyless entry by Sherlock launched in 2013