1. Nick German
2337-2 Boston Street ▪ Baltimore, MD 21224 ▪ ngerman215@yahoo.com ▪ (443) 629-1181- Mobile
H E A L T H C A R E M A N A G E M E N T P R O F E S S I O N A L
“Offering Operations Management & Practice Administration Experience”
Innovative leader experienced in the strategic tactical planning and development of healthcare operations, seeks career
as Operations Manager. My career background is extensive for the desired role. I am a leader that can demonstrate
sound judgment, well-developed planning, and decisiveness at a consistently high-level of experience, strategic
direction, and succession of performance targets.
A R E A S O F E X P E R T I S E
 Physician Relationship Management  Policy Development and SOPs  Quality Assurance and Control
 Budget Planning/Financial Reporting  CMS STARS ratings measures  Employee Training and Development
 Strategies to prioritize and manage
multiple projects simultaneously
 Solutions-oriented approach
emphasize clinical outcomes
 Problem-solver to enhance efficiency
and improve operational platforms
P R O F I L E
Cigna HealthSpring, BaltimoreBaltimore, MD 2011 - Present2011 - Present
Support daily operations of full ambulatory, managed care facility to assure medical professionals and ancillary staff
execute clinical outcomes, adhere standard operating procedures and protocols governing the provision of patient
care and reducing inpatient utilization. Responsible for the implementation of solutions to enhance productivity,
improve quality patient services, and increase patient satisfaction. Demonstrate the ability to lead the company in
identifying and analyzing management issues, create actionable recommendations that include cost accounting,
streamline processes, reduce error and estimate time lines to achieve profitability. Accountable 24 direct reports;
partner with 9 physicians on-site.
Operations ManagerOperations Manager
 Evaluate revenue cycles to exceed operational growth, develop new business opportunities that clearly reflect the
company’s vision, and build new and revise existing strategic programs
 Debrief stakeholders monthly with focus on governance of operations and KPIs, to identify plan shortfalls and
opportunities, and to mitigate risk management
 Effectively utilize interpersonal, organizational, and time management skills to influence and assist subordinates in
applying company services while judging new work as it develops
 Facilitate weekly Care Review Meetings with physicians, pharmacist, discharge planners, case management, and
clinicians for coordination of chronic care patients, identification of barriers to care, and increase member
enrollment for Geriatric and Behavioral Health Programs
 Implementation Mid-Atlantic market performance HEDIS initiatives to improve quality STARS rating metrics for
CHS health plan (internal and external), and clinical staff is educated following CMS guidelines
 Maintain effective Federal, State, and regulatory OSHA compliance demonstrated by exceptional audit scores
 Oversee daily operations of multiplex location and ensure delivery of highest patient outcomes
 Promote sound physician engagement with a large matrix of external private practices for referral development
SELECTED ACHIEVEMENTS:
 Highest Patient SatisfactionHighest Patient Satisfaction metrics - 10 facilities/4 regional marketsmetrics - 10 facilities/4 regional markets
 ExpansionExpansion ofof Preventive Health CarePreventive Health Care initiative generated $1.3M revenue vs. CY2013initiative generated $1.3M revenue vs. CY2013
 Selected member “Selected member “Operations Effectiveness CommitteeOperations Effectiveness Committee””
 ChairpersonChairperson ““OSHA CommitteeOSHA Committee” Mid-Atlantic market” Mid-Atlantic market

2. NICK GERMAN ▪ ngerman215@yahoo.com ▪ PAGE TWO
LCA Vision, Inc.. Mid-Atlantic Region 1997 – 20091997 – 2009
Accountable for multiple outpatient surgery centers with full compliance responsibility. Serve as a catalyst integrating
corporate headquarters, physicians, and staff to define strategic plans for exceptional clinical outcomes, continuity of
patient care, and attain company growth targets. Provide business acumen by directing, planning, and monitoring
staff to ensure continuity of optimal patient services and increase referrals for efficiency and fiscal success.
Clinic DirectorClinic Director
• Coordinate the development of annual budget plan including staff and resource projections, cost-cutting,
performance plan and allocation of space and resources
• Identify opportunities ad implement procedures to drive administrative efficiencies emphasizing cost-containment,
quality, compliance and accuracy
• Monitors patient flow through each practice to ensure appropriate utilization of physician time and staff coverage
• Sets measurable time lines with team members by conducting responsive daily briefings, weekly meetings, best
practices, and post-discussions serving as a progressive, positive role model
• Strong ability to execute each physician protocol and to ensure patient satisfaction is given highest attention and
priority
• Team leader who can energizer a high-level of performance by encompassing support, competence, and
improvements to quality work with effective recommendations, benchmarks, and lead several teams by example
SELECTED ACHIEVEMENTS:
 Generate revenues 36% growth to approximately $27.3M, increased market share 14 consecutive quarters of
profitability
 Achieve “Best Operating Income” among 72 regional markets
 Awarded “Best Overall Performance” distinction
 Honored five years consecutively “Highest Patient Satisfaction Results and Referrals in a Region”
 Recognition “Ten Year Contribution” continue service
E D U C A T I O N
Bachelor of Science
Management Studies and Business Administration
University of Maryland University College 2010
T E C H N O L O G Y
 MS Office Suite  Centricity  NextGen  CPT and ICD-9/10 Coding
R E F E R E N C E S
Sunit Baxi, MD
Sonny Goel, MD
Ryan Beveridge, OD