This document contains personal and account information for Jane Smith, including her address, date of birth, American Airlines AAdvantage account number and status level of Executive Platinum. It lists details of her account such as membership since date, miles earned and redeemed in recent trips. It also contains notes about a call where she wanted to change her miles challenge and contact information for other Smith family members at the same address.

1. 815$SOUTH$HIGHLAND$AVE,$LOS$ANGELES,$CA,$90036
(310)729<6271
JANESMITH@MYEMAIL.COM
MRS.$JANE$SMITH
08/24/1979
L799W32$<$Executive)Platinum Status:$ACTIVE
Member$Since:$01/01/2012
Account$Security
Who$is$the$caller?
ANI$Match$Y
Member/Authorized
Unauthorized
Authentication$Complete
!
!
!
SIMILAR$ACCOUNTS Go Merge Update$Address
JANE
SMITH
815$SOUTH$HIGHLAND$AVE,$LOS$ANGELES,$CA L73H2WE
DOB:08/24/1979
4
7,063$to$Platinum
EQMs
AADVANTAGE$ACCOUNT$SUMMARY
EQSs
43$to$Platinum
Last$Year$=$70,000 Last$Year$=$53
42,937
AEM
Edit
Executive)Platinum)Status)Offer...
13,000$of$50,000$by$03/15/2016
OR +17
EQDs
$1,926
$6,021$to$Platinum
Last$Year$=$$0
65,890
LAST$ACTIVITY
02/02/2016
08/02/2016
EXPIRATION MILLION$MILER
1,230,000
COMMENTS
Log$Call$Reason Add$Comments
PER$BUG,$MBR$STATES$THAT$SHE$DID$NOT$UNDERSTAND$THE$DIFFERENCE$
BETWEEN$MILES$AND$POINTS$AND$WANTS$TO$CHANGE$FROM$THE$SPSEP$
CHALLENGE$SHE$IS$ON.$
EM$–$Email$Contact 01/20/2016
RECENT$ACTIVITIES Post$Missing$Miles
LAX$to$ORD
Feb$2,2016
1,800$Miles
AA2356
GBGVHX
Bank/Credit
Dec$12,$2015
250$Miles
CITIBANK
ORD$to$LAX
Dec$11,$2015
1,800$Miles
AA1234
GBGVHX
Bank/Credit
Nov$12,$2015
1,000$Miles
CITIBANK
LHR$to$LAX
Aug$12,$2015
5,440$Miles
AA3432/BA
ABYUJD
LAX$to$LHR
Aug$01,$2015
5,440$Miles
AA3432/BA
ABYUJD
ORD$to$JFK
Jul$21,$2015
(829$Miles)
AA2315
CDCDSA
MRS.)JANE)SMITH$$$$<<$$L799W32$$<<$$Executive$Platinum$$<<$$AEM:$65,890$$<<$$Eagle$Value:$2$$<<$$Membership:$CBA/ADM/BCC$$<<$Previous)Call:$
12
PH:$(310)729<6271
JONATHAN
SMITH
815$SOUTH$HIGHLAND$AVE,$LOS$ANGELES,$CA K89D3TY
DOB:$04/26/1978PH:$(310)729<6271
JERRY
SMITH
815$SOUTH$HIGHLAND$AVE,$LOS$ANGELES,$CA N98S2WP
DOB:$08/24/1979PH:$(310)729<6271
Expired$Miles
OPT<Out$e<Summary
____________________
Robert Morris
Sr Manager
Loyalty Technology
____________________
Jan Ferguson
Director
AAdvantage Customer Service
____________________
Lisa Welch
Sr Manager
AAdvantage Technology Solutions
____________________
Judy Brown
Sr Manager
AAdvantage Customer Service
Presented To
NEERAJ AGRAWAL
In recognition
of your outstanding efforts
for the Project Swift Ventana UI
and Error Queue projects
June 20, 2016