Universal Service Administrative Co. (USAC)

Washington D.C. Metro Area United States

Telecom / Mobile

As a Senior-Level Process & Operations Leader of a contemporary, technology-driven business environment, I offer proven success in process/system optimization and in implementing industry best practices & metrics resulting in cycle time reduction, positive P&L impact, and improved customer experience. Ensuring the delivery of best-in-class IT services to a diverse client base is my true calling. During the past 25+ years, I have brought about significant, positive changes in service quality, continuous improvement & customer satisfaction at national & global telecommunications, Fortune 100, and business services companies. In every position, I have initiated process transformations t...