While open-source monitoring tools are indispensable in modern IT environments, organizations often grapple with the transition from anomaly detection to swift, informed action. This presentation delves deep into this challenge, offering a step-by-step guide to embedding robust incident response practices seamlessly for DevOps teams. We will dissect the incident response workflow into four tangible stages: Preparation, Response, Communication, and Learning. Attendees will leave with a practical roadmap to minimize user impact, reinforce a culture of continuous growth, and enhance their existing open-source monitoring frameworks.

1. Bridging the Gap
from Alert Detection
to Effective Incident
Response
Birol Yildiz, CEO @ ilert
OSMC '23

2. Who am I?
CEO @ ilert
Engineer. Product Guy.
Father. Co-founder.

3. The Reality of Incident Management
Balancing Delivery
Speed and Operational
Performance

4. If it hurts, do it more often!

5. Prepare
Respond
Communicate
Learn
01
02
03
04
The Incident Response Lifecycle

6. Prepare: Setting the Stage for
Response
1

7. Setup Monitoring &
Observability

8. Setup a Way to
Report Incidents
Manually

9. Establish an On-Call
Team

10. Often used when the software is
mature and changes infrequently
Used by mid-sized and large
companies
Used by smaller teams with
frequent software changes
Centralized Ops Team Dev-Teams On-Call Dedicated SRE Teams
On-Call Organization Models

11. Integrate
Monitoring with
your Alerting Tool

12. Respond: Decisive Action During
Incidents
2

13. It’s3AM …

14. Actionable alerts, system
information at your fingertips
Create dedicated chat channel
for major incidents
Add responders for additional
help
Triage Mobilize Collaborate
3 Steps for an Effective Response

15. Communicate: Keeping
Stakeholders Informed
3

16. Consider Using a
Status Page

17. Learn: Post-Incident Growth
4

18. Making Post-Mortems
Less Painful

19. Enter AI-Assisted Post-Mortems

20. How Dedicated Incident
Response Platforms Can Help

21. Raise your hand if you're
using a dedicated incident
response software

22. Navigating Incidents
With Confidence

23. Questions?
Grab a copy of our detailed Incident Management Guide!
SCAN ME