1. SERVICES | SOLUTIONS | SUPPORT
call: 01675 469020 | e-mail: marketing@acutec.co.uk
“ACUTEC have come in
very quickly and understood
our business and what we
required and they have
tailored the system and the
server to suit us.”
John Wakefield - Partner
New Homes Mortgage Services
What They Do
New Homes Mortgage Services is an independent financial
advice company based in Cannock employing around 40 staff.
It was recently awarded Best Mortgage Broker 2012 by the
Sesame network.
While the company can arrange mortgages for any property
purchase, it specialises in mortgages for new homes and
receives referrals from many of the major, national
homebuilders as well as smaller, local builders.
IT is a crucial factor in its business as much of its work involves
inputting mortgage applications online.
The Brief
New Homes Mortgage Services had an IT system which partner
John Wakefield said they had recently invested in.
The firm had been with the same IT support company for 15
years and when the server suffered a major system failure, New
Homes Mortgage Services could not contact their IT Company.
John said: “It was a complete nightmare. We had been with the
same company from the day we started business and suddenly
they had gone out of business at the time we needed them
most.
“For most businesses, their IT is obviously very important in the
running of the company day-to-day but for us it is absolutely
critical.
“We simply cannot operate without it and the system failure left
us with a major, problem.
“Our previous company had supplied everything from support to
hardware and software. We needed help fast.”
What We Did
New Homes Mortgage Services searched for a new supplier
and one of the names recommended to the company was
trusted IT experts ACUTEC.
ACUTEC, which had a proven track record in supporting
organisations of all sizes with IT, arrived within hours and, within
a matter of days, New Homes Mortgage Services was back up
to full working capacity.
John said: “We were delighted with the service and we now
have a great working relationship with ACUTEC.
“We should have evaluated our IT partner more regularly and
looked to a partner whose aspirations match our own. We are
an expanding, forward-thinking organisation and ACUTEC
complement that extremely well.
New Homes Mortgage Services
Survive major system failure thanks to ACUTEC
your trusted IT experts
Services | Case Study

2. ACUTEC Limited
St Peters House, Church Hill
Coleshill, Birmingham B46 3AL
Email: marketing@acutec.co.uk
Telephone: 01675 469020 www.acutec.co.uk
Services | Case Study
your trusted IT experts
“ACUTEC have come in very quickly and understood our
business and what we required and they have tailored the
system and the server to suit us.”
In addition, ACUTEC has provided a daily background check to
alert New Homes Mortgage Services to any issues in advance
rather than waiting for a problem to develop.
“That’s an extremely useful feature,” added John. “I am sure
most firms wait for a problem to hit when it comes to IT and
then deal with it afterwards.
“I like the fact that ACUTEC want to pre-empt any problems so
they can be nipped in the bud quickly and we can get on with
the job of helping our customers get the possible mortgage deal
for their new home.”
John Wakefield - Partner
New Homes Mortgage Services
Summary
When it comes to IT, some businesses do operate on the ‘if it’s
not broken, don’t fix it’ philosophy.
But, of course, when it does break it can be hugely detrimental
to the company.
Thankfully, in this instance, New Homes Mortgage Services got
in touch with us quickly and we could get them back up to
speed within a couple of days.
Our approach has been to implement a daily background check
in order to pro-actively monitor systems and help prevent this
kind of failure again.
Next Steps...
CALL US NOW ON:
01675 469020
Email us: marketing@acutec.co.uk
call: 01675 469020 | e-mail: marketing@acutec.co.uk
SERVICES | SOLUTIONS | SUPPORT