Michael Saavedra
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Personal Information
Organization / Workplace
VolusionLocation
Austin, Texas Area United StatesOccupation
Customer Support ManagerIndustry
NGO / Public Service
About
• Strong hands-on and management/leadership experience with Call Center, Service Desk and IT Operations • 14+ years of IT & customer support experience with an emphasis on providing leadership for the architecture of multi-tier enterprise tools and management systems, and the development of their components. • Areas of expertise include coaching, performance, scalability, and fault-tolerance within mission-critical environments.