Emotional Intelligence Why it can matter more than IQ? What is emotional intelligence? Research studies on emotional intelligence. Goleman’s definition of emotional intelligence. Introducing emotional intelligence in schools. Video segment: Selling social and emotional learning – Daniel Goleman IQ and EQ Developing emotional intelligence Overview Emotional intelligence involves the ability to monitor one’s own and others feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. (Salovey & Mayer,1990) Salovey and Mayer divided emotional intelligence abilities into four areas: the capacity to accurately perceive emotions the capacity to use emotions to facilitate thinking the capacity to understand emotional meanings the capacity to manage emotions What is emotional intelligence? Salovey and Mayer found in one study that when a group of people saw an upsetting film, those who scored high on emotional clarity recovered more quickly. Seligman et al.(1995) found that new salesmen who were optimists but failed the normal screening, sold 37 percent more insurance in their first two years than did pessimists. Seligman tested 500 members of the freshman class at the U Penn. He found that their scores on a test of optimism were a better predictor of actual grades than SAT scores or high school grades. Research Studies When the company hired a special group of individuals who scored high on optimism but failed the normal screening, they outsold the pessimists by 21 percent in their first year and 57 percent in the second. They even outsold the average agent by 27 percent 4 Goleman divides up emotional intelligence into the following five emotional competencies: Self-awareness Managing emotions Motivating yourself Empathy Cooperation In Goleman's view, these emotional competencies build on each other in a hierarchy. In the early 1990’s Daniel Goleman became aware of Salovey and Mayer’s work, and this eventually led to his book, Emotional Intelligence. Self-awareness : To identify and name one's emotional states and to understand the link between emotions, thought and action Managing emotions : To control emotions or to shift undesirable emotional states to more adequate ones Motivating yourself : To enter into emotional states associated with a drive to achieve and be successful Empathy: To read, be sensitive to and influence other people's emotions Cooperation: To enter and sustain satisfactory interpersonal relationships 5 Four year olds were in a room alone with a marshmallow waiting for a researcher to return. If they waited until researcher returned they would get two marshmallows. Ten years later kids who resisted temptation had a total SAT score 210 points higher than kids who were unable to wait. (Shoda, Mischel, & Peake, 1990). Marshmallow Experiment For instance, in the famous marshmallow studies. at Stanford University, ...

1. Emotional Intelligence
Why it can matter more than IQ?
What is emotional intelligence?
Research studies on emotional intelligence.
Goleman’s definition of emotional intelligence.
Introducing emotional intelligence in schools.
Video segment: Selling social and emotional learning – Daniel
Goleman
IQ and EQ
Developing emotional intelligence
Overview
Emotional intelligence involves the ability to monitor one’s
own and others feelings and emotions, to discriminate among
them, and to use this information to guide one’s thinking and
action. (Salovey & Mayer,1990)
Salovey and Mayer divided emotional intelligence abilities into
four areas:
the capacity to accurately perceive emotions

2. the capacity to use emotions to facilitate thinking
the capacity to understand emotional meanings
the capacity to manage emotions
What is emotional intelligence?
Salovey and Mayer found in one study that when a group of
people saw an upsetting film, those who scored high on
emotional clarity recovered more quickly.
Seligman et al.(1995) found that new salesmen who were
optimists but failed the normal screening, sold 37 percent more
insurance in their first two years than did pessimists.
Seligman tested 500 members of the freshman class at the U
Penn. He found that their scores on a test of optimism were a
better predictor of actual grades than SAT scores or high school
grades.
Research Studies
When the company hired a special group of individuals who
scored
high on optimism but failed the normal screening, they outsold
the pessimists by 21 percent in
their first year and 57 percent in the second. They even outsold

3. the average agent by 27 percent
4
Goleman divides up emotional intelligence into the following
five emotional competencies:
Self-awareness
Managing emotions
Motivating yourself
Empathy
Cooperation
In Goleman's view, these emotional competencies build on each
other in a hierarchy.
In the early 1990’s Daniel Goleman became aware of Salovey
and Mayer’s work, and this eventually led to his book,
Emotional Intelligence.
Self-awareness : To identify and name one's emotional states
and to understand the link between emotions, thought and action
Managing emotions : To control emotions or to shift undesirable
emotional states to more adequate ones
Motivating yourself : To enter into emotional states associated
with a drive to achieve and be successful
Empathy: To read, be sensitive to and influence other people's

4. emotions
Cooperation: To enter and sustain satisfactory interpersonal
relationships
5
Four year olds were in a room alone with a marshmallow
waiting for a researcher to return.
If they waited until researcher returned they would get two
marshmallows.
Ten years later kids who resisted temptation had a total SAT
score 210 points higher than kids who were unable to wait.
(Shoda, Mischel, & Peake, 1990).
Marshmallow Experiment
For instance, in the famous marshmallow studies. at Stanford
University, four year olds were asked to stay in a room alone
with a marshmallow and wait for a researcher to return. They
were told that if they could wait until the researcher came back
before eating the marshmallow, they could have two. Ten years
later the researchers tracked down the kids who participated in
the study. They found that the kids who were able to resist
temptation had a total SAT score that was 210 points higher
than those kids who were unable to wait (Shoda, Mischel, &
Peake, 1990).
6
Understanding yourself, your goals, intentions, responses,
behaviour and all.

5. Understanding others, and their feelings.
Emotional intelligence - two aspects
What skills?
Self-awareness
Managing emotions
Empathy
Cooperation
Resolving conflicts
Introducing emotional intelligence in schools?
What Will it Do?
Help students meet their needs in positive ways
Increase their academic prowess
Prevent them from making risky choices
Build responsible citizens
Make classroom time more productive.
Selling Social and Emotional Learning: An interview with
Daniel Goleman

6. http://www.youtube.com/watch?v=j30KPuYiKII
If emotional literacy is so crucial for a child’s success in life,
then why don’t we teach it to every child?
You tube Video
IQ by itself is not a very good predictor of job performance.
Hunter and Hunter (1984) estimated that at best IQ accounts for
about 25 percent of the variance.
Sternberg (1996) has pointed out that studies vary and that 10
percent may be a more realistic estimate.
Social and emotional abilities were four times more important
than IQ in determining professional success and prestige (Feist
& Barron, 1996)
IQ and EQ
Goleman had been trained as a
psychologist at Harvard where he worked with David
McClelland, among others.
11
An example of this research on the limits of IQ as a predictor is
the Sommerville study, a 40 year longitudinal investigation of
450 boys Two-thirds of the boys were from welfare families,
and one-third had IQ’s below 90.

7. However, IQ had little relation to how well they did at work or
in the rest of their lives.
What made the biggest difference was childhood abilities such
as being able to handle frustration, control emotions, and get
along with other people (Snarey & Vaillant, 1985).
However, IQ had little relation to how well they did at work or
in the rest of their lives. What made the biggest difference was
childhood abilities such as being able to handle frustration,
control emotions, and get along with other people
12
Become emotionally literate. Label your feelings, rather than
labeling people or situations.
Distinguish between thoughts and feelings.
Take more responsibility for your feelings.
Use your feelings to help make decisions.
Use feelings to set and achieve goals.
Feel energized, not angry.
Validate other people's feelings.
Use feelings to help show respect for others.
Don't advise, command, control, criticize, judge or lecture to
others.
Developing Your Emotional Intelligence

8. Avoid people who invalidate you.
Both Goleman (1998) and Mayer, Salovey, & Caruso (1998b)
have argued that by itself emotional intelligence probably is not
a strong predictor of job performance. Rather, it provides the
bedrock for competencies.
Goleman has tried to represent this idea by making a distinction
between emotional intelligence and emotional competence.
Emotional competence refers to the personal and social skills
that lead to superior performance in the world of work.
The emotional competencies are linked to and based on
emotional intelligence.
For instance, the ability to recognize accurately what another
person is feeling enables one to develop a specific competency
such as empathy.
Similarly, people who are better able to regulate their emotions

9. will find it easier to develop a competency such as managing
emotions.
Ultimately it is these social and emotional competencies that we
need to identify and measure if we want to be able to predict
performance.