Elizabeth Renee Gray 39 Bone Oak, Sanford, NC 27332 9198424970 | [email protected] Work Experience Income Maintenance Lead Worker | 10/2019 - Present Cumberland County Department Of Social Services - Fayetteville, NC • Assisting an Income Maintenance Supervisor with the day-to-day operations of a team • Complete second party reviews of all actions completed by new employees and the random sampling of all other team members. • Responsibility of case files and customer flow in the absence of supervisor and assisting in the preparation of and representation at hearing summaries • Development and training on existing and new policies for all benefit programs. • Maintain a high level of confidentiality. Ability to gather, organize and analyze data. Income Maintenance Caseworker I | 08/2016 - 10/2019 Harnett County Department Of Social Services - Lillington, NC • Demonstrated experience in eligibility determination/investigation in Medicaid/ NC Health Choice • Ensures compliance with applicable federal, state, and local regulations. Analytical, problem solving and research skills. • Demonstrated ability to read and analyze complex legal and regulatory documents to understand the requirements, develop written policy, and identify issues that may need to be resolved. • Work with interruptions and function successfully in a fast paced work environment. Team Lead | 03/2014 - 08/2016 Insource Performance Solution s LLC - Charlotte, NC • Keep records of employees' attendance and hours worked. • Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality. Internship-Office Assistant | 01/2014 - 05/2014 LCI - Sanford, NC • Did standard record keeping procedures applicable to human resources. • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages. • Assisted with any HR need (potential employees scheduling interviews). • Established and maintained effective working relationships with HR colleagues, other employees, management, and general public. • Provided information or refer individuals to public or private agencies or community services for assistance. Assembler | 02/2012 - 09/2013 Belcan - Sanford, NC • Assemble machine Packer | 01/2012 - 02/2012 Kelly's Services - Sanford, NC • Pack product in boxes Office Assistant | 03/2009 - 12/2011 Del Lab - Rocky Point, NC • Answer phones and transfer to the appropriate staff member. • Take and distribute accurate messages. • Monitor incoming emails and answer or forward as required. • Fax, scan and copy documents. • Understanding of standard record keeping procedures applicable to human resources. Education Master in Human Resource Management Capella University - Minneapolis, MN Bachelor in Busin ...

1. Elizabeth Renee Gray
39 Bone Oak, Sanford, NC 27332
9198424970 | [email protected]
Work Experience
Income Maintenance Lead Worker | 10/2019 - Present
Cumberland County Department Of Social Services -
Fayetteville, NC
• Assisting an Income Maintenance Supervisor with the day-to-
day operations of a team
• Complete second party reviews of all actions completed by
new employees and the random
sampling of all other team members.
• Responsibility of case files and customer flow in the absence
of supervisor and assisting in the
preparation of and representation at hearing summaries
• Development and training on existing and new policies for all
benefit programs.
• Maintain a high level of confidentiality. Ability to gather,
organize and analyze data.

2. Income Maintenance Caseworker I | 08/2016 - 10/2019
Harnett County Department Of Social Services - Lillington, NC
• Demonstrated experience in eligibility
determination/investigation in Medicaid/ NC Health
Choice
• Ensures compliance with applicable federal, state, and local
regulations. Analytical, problem
solving and research skills.
• Demonstrated ability to read and analyze complex legal and
regulatory documents to
understand the requirements, develop written policy, and
identify issues that may need to be
resolved.
• Work with interruptions and function successfully in a fast
paced work environment.
Team Lead | 03/2014 - 08/2016
Insource Performance
Solution
s LLC - Charlotte, NC
• Keep records of employees' attendance and hours worked.

3. • Set and monitor product standards, examining samples of raw
products or directing testing
during processing, to ensure finished products are of prescribed
quality.
Internship-Office Assistant | 01/2014 - 05/2014
LCI - Sanford, NC
• Did standard record keeping procedures applicable to human
resources.
• Operated telephone switchboard to answer, screen, or forward
calls, providing information,
taking messages.
• Assisted with any HR need (potential employees scheduling
interviews).
• Established and maintained effective working relationships
with HR colleagues, other

4. employees, management, and general public.
• Provided information or refer individuals to public or pr ivate
agencies or community services for
assistance.
Assembler | 02/2012 - 09/2013
Belcan - Sanford, NC
• Assemble machine
Packer | 01/2012 - 02/2012
Kelly's Services - Sanford, NC
• Pack product in boxes
Office Assistant | 03/2009 - 12/2011

5. Del Lab - Rocky Point, NC
• Answer phones and transfer to the appropriate staff member.
• Take and distribute accurate messages.
• Monitor incoming emails and answer or forward as required.
• Fax, scan and copy documents.
• Understanding of standard record keeping procedures
applicable to human resources.
Education
Master in Human Resource Management
Capella University - Minneapolis, MN
Bachelor in Business Administration | 2018
Fayetteville State University - Fayetteville, NC

6. Associate in Business Administration | 2015
Central Carolina Community College - Sanford, NC
Associate in Computer Information Technology | 2011
James Sprunt Community College - Kenansville, NC
Certifications
Notary Public Number:
201828500075
10/2018-10/2023
Human Resource Management Graduate Certificate:
10/2021

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