Learn how to get great reviews from your guests and generate additional revenue fast

1. Getting Great Reviews
& More Stays For Your
Vacation Rental:
A two-pronged approach

2. Create a memorable
experience for guests...

3. Well begun is half done...
 Assess your guest – Don’t
tickle a sleeping dragon!
 Offer a welcome drink
 Make them feel comfortable…

4. Showcase Your Property...
 Give guests a tour
 Highlight features: Fruit orchard, Landscaping, Beach-view, Swimming
pool, Karaoke...

5. Going
Well?
Ask for interim feedback:
“Hope everything is well in your
room. Is there anything I can help
you with?”
Fix if they complain about
something…
During the Stay...

6. At Check-out & Later...
Thank you mail
Visit again!
Discount Coupon
Ask for detailed review
Grievance call
Apology discount gesture
Prevent bad review
Share improvements

7. Marketing

8. Update Online Listings...
Share Happy Moments...
Showcase Hosted Events...

9. Manage Reviews & Be Responsive...
 Encourage guests to submit the highest
value review
 Let them know that anything less than
the highest value review means, we didn’t
succeed
 Respond to the reviews
 Be supportive to the reviewer
 Contact reviewer personally through
email or call

10. Don’ts...
Pestering guests for
feedback
Creating paid or fake reviews Being inadaptable to guest’s
tastes & preferences

11. Thanks...
Please visit
RentalTrader.com to
book your next
vacation