Powerful helpdesk right in WordPress admin area

1. Customer support for
you WordPress site
Catchers Helpdesk Plugin

2. Do you still use a contact form for
customer support?

3. 5 reasons start using
Helpdesk
• Ticket traction
• Saved replies
• Embed contact form
• Private notes
• Ticket history

4. Ticket traction

5. Ticket traction
Every request sent to your support email becomes a ticket in
your helpdesk.
You can easily categorize and prioritize tickets and assign them
to the right people in your team.
And you don't have to worry about multiple agents responding to
the same ticket anymore because everyone on your team can
see who is working on each ticket, as well as its status.

6. Saved Replies

7. Saved replies
Affordable and useful tool for saving you time.
You can create saved reply if you answering the same question
frequently.
It can be utilized in any form of customer communication: from
inquiry, to request, to support.
Saved reply templates are usually created during the support
process

8. Embed contact form

9. Embed contact form
HelpCatcher is a simple embed code you can add to your
website, which enables customers to contact you without leaving
the page.
Choose background, hover colors, conversation text and be
prepared for new flow of customers requests.

10. Private notes

11. Private notes
Public comments can be read by anyone who has access to the
ticket. You can also add private comments to tickets.
These comments are only visible to other agents, not to the ticket
requester or any other end-users that may have been CC’d on
the ticket.

12. Ticket history

13. Ticket history
A simple listing of the date and time a request was assigned to
someone and who it was that assigned it as well as status
changes.
The activities feed in a ticket shows you a quick log of all the
activities that have been happening on it.

14. www.mycatchers.com
Catchers Helpdesk