Marcel Barrera

Dallas/Fort Worth Area United States

Director | Customer Experience Strategy & Business Project Lead Active Cosmetics at L'Oréal

Consumer Products

Marcel is an executive customer experience strategist with a deep understanding of operations and marketing. As a leader in omni-channel execution his acumen includes: project management optimization, customer analytics, customer experience strategy architecture, brand building, and digital/mobile transformation. Qualifications: Sixteen years of contact center leadership experience Thirteen years experience in directing customer service and customer experience strategies within communications, media, technology, and multi-channel retail markets. Eleven years experience developing training protocols for management and agents. Ten years experience in creating, budgeting, and forecast...