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pdcsummit.org
STUDYING THE PAST TO
BUILD A BETTER FUTURE
LESSONS FROM A POST-OCCUPANCY EVALUATION
PDC SUMMIT 2016
STUDYING THE PAST TO
BUILD A BETTER FUTURE
LESSONS FROM A POST-OCCUPANCY EVALUATION
PDC SUMMIT 2016
PRESENTERS:
Louis Meilink, Jr., AIA, ACHA, ACHE
Principal
Ballinger
Cathy Weidman, MPA, BSN, RN, CNML
Director of Medical Surgical Services
The Chester County Hospital
Christina Grimes, AIA, LEED AP BD+C, EDAC
Senior Associate, Healthcare Planner
Ballinger
Debbie Phillips, AIA, ACHA, EDAC
Senior Healthcare Planner
Ballinger
pdcsummit.org
IDENTIFY DESIGN CONCEPTS THAT
PROVIDE THE MOST IMPACT ON HCAHPS
SCORES, EITHER BECAUSE OF PATIENT
SATISFACTION OR THROUGH BETTER
STAFF PERFORMANCE.
CALCULATE THE COST SAVINGS FROM
DIFFERENT DESIGN INTERVENTIONS AND
ASSESS FIRST COSTS (CONSTRUCTION)
AGAINST LONGER TERM (OPERATIONAL)
COSTS.
COMPARE STAFF RESPONSES FROM POE
AGAINST THE INITIAL GOALS AND
EXPECTATIONS FOR THE PROJECT.
LIST WHICH DESIGN INTERVENTIONS
PERFORMED WELL ENOUGH TO MERIT
REPETITION IN UPCOMING BUILDING
CONSTRUCTION.
pdcsummit.org
TO PARTICIPATE IN POLL:
TEXT TO 22333and TYPE BALLINGER2016
THEN TEXT A, B, C, OR D TO RESPOND TO QUESTIONS
PHILADELPHIA
NEW YORK
WEST CHESTER, PA
CHESTER COUNTY HOSPITAL
PENN MEDICINE HEALTH SYSTEM
463,000 SF
EXISTING CAMPUS
36.26 ACRES
242 BEDS
108,000 GSF
LASKO TOWER
$40M
CONSTRUCTION
COST
$63M
PROJECT COST
ClinicalAdministrative
PROJECT TIMELINES
VALUE OF THE TEMPLATE
L3: ORTHO
L4: TELEMETRY
GW: ORTHO
L2: OB
LASKO TOWER
GW: ORTHO
L2: OB
L3: ORTHO
WEST BUILDING
2
G
1
3
L4: TELEMETRY4
13,295 UNIT SF
20 BEDS
210 SF / ROOM
BUILT 1962, RENOVATED 1998
1 CENTRAL NURSE STATION
23,300 UNIT SF
24 BEDS
320 SF / ROOM
BUILT 2013
2 SMALL NURSE STATIONS (L2)
2 CENTRAL NURSE STATIONS (L3 + L4)
12 DECENTRALIZED STATIONS (ALL)
5 KEY DESIGN DECISIONS
• TEMPLATE DESIGN FOR M/S, IMU AND ICU CAPABLE WITH RENOVATION
• DECENTRALIZED CARE STATIONS BETWEEN EVERY 2 ROOMS
• ALL PRIVATE ROOMS – MIRRORED IDENTICAL CARE GIVING
• OUTBOARD TOILETS
• PATIENT / FAMILY AMENITIES IN ROOM
SURVEY OF PATIENTS
SURVEY OF STAFF
ONSITE OBSERVATION
ONSITE INTERVIEWS WITH STAFF
DATA COLLECTION METHODS
STAFF PATIENTS
RESPONDENT DEMOGRAPHICS
STAFF PATIENTSL4 L3 L2 GW
OVERALL SATISFACTION
PATIENT SATISFACTION
ICONIC SUCCESS
STAFF PATIENTS
LASKO AVERAGE GW
$$
$$
320 SF
TYPICAL LASKO
210 SF
GROUND WEST
$$$
$$$
PATIENT SAFETY
PATIENT SAFETY
$$
30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS
$$
30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS
$$
30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS
ADEQUATE LOCATIONS FOR CHARTING
L3: ORTHOL4: TELEMETRY L2: OB
$
TRAVEL DISTANCE BETWEEN STAFF WORK AREAS
L3: ORTHOL4: TELEMETRY L2: OB
$
VISIBILITY BETWEEN STAFF WORK AREAS
L3: ORTHOL4: TELEMETRY L2: OB
$$
TRAVEL DISTANCE BETWEEN STAFF WORK & PATIENT CARE AREAS
L3: ORTHOL4: TELEMETRY L2: OB
$$
VISIBILITY BETWEEN STAFF WORK & PATIENT CARE AREAS
L3: ORTHOL4: TELEMETRY L2: OB
$
PROXIMITY OF SUPPLIES TO THE PATIENT ROOMS
L3: ORTHOL4: TELEMETRY L2: OB
L4: TELEMETRY
PROXIMITY INDEX BETWEEN STAFF WORK AREAS
CENTRAL STATION
L4: TELEMETRY
DECENTRALIZED STATION
L2: OBL2: OB
CENTRAL STATION DECENTRALIZED STATION
PROXIMITY INDEX BETWEEN STAFF WORK AREAS
L4: TELEMETRY L2: OB
PROXIMITY INDEX
MATERIAL COST/BENEFIT
FIRST COST OPS COST MAINT. ACOUST. SAFETY
$$$ $  + EPOXY FLOORING
$$ $$  TILE
$ $$$  VCT
$$ $  + SHEET VINYL
$ $$  PLASTIC LAMINATE
$$ $  SOLID SURFACE
$$ -  ACOUSTIC TILE
$$$ -  + ACOUSTIC TILE - ENHANCED
OVERALL COST/BENEFIT
FIRST COST OPS COST MAINT. ACOUST. SAFETY
$ $$$  - PAINT
$$ $$$  + FLOORING
$$ $$  + CASEWORK
$$$ $  + + LAYOUT: PRIVATE ROOMS
$ $  + + LAYOUT: DECENTRALIZED STATION
$ $  + + LAYOUT: SUPPLY LOCATIONS
$$ $  LAYOUT: FAMILY AMENITIES
$$$ $  + BUILDING EXTERIOR
WHAT WOULD WE CHANGE?
• DIFFERENT CONFIGURATION OF MAIN NURSING STATION
• VERIFY TRAVEL DISTANCES FOR FREQUENTLY FETCHED ITEMS
WHAT REPEATS IN NEXT PROJECT?
• LARGE WINDOWS
• +/- 320 SF FOR SINGLE PATIENT ROOM & BATHROOM
• DECENTRALIZED STATIONS IMPROVED WORKFLOW
• MATERIAL : SOLID SURFACE, RESIN FLOOR
STUDYING THE PAST TO
BUILD A BETTER FUTURE
LESSONS FROM A POST-OCCUPANCY EVALUATION
PDC SUMMIT 2016

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Ballinger & CCH talk at ASHE_PDC2016_As Delivered Final

  • 1. pdcsummit.org STUDYING THE PAST TO BUILD A BETTER FUTURE LESSONS FROM A POST-OCCUPANCY EVALUATION PDC SUMMIT 2016
  • 2. STUDYING THE PAST TO BUILD A BETTER FUTURE LESSONS FROM A POST-OCCUPANCY EVALUATION PDC SUMMIT 2016
  • 3. PRESENTERS: Louis Meilink, Jr., AIA, ACHA, ACHE Principal Ballinger Cathy Weidman, MPA, BSN, RN, CNML Director of Medical Surgical Services The Chester County Hospital Christina Grimes, AIA, LEED AP BD+C, EDAC Senior Associate, Healthcare Planner Ballinger Debbie Phillips, AIA, ACHA, EDAC Senior Healthcare Planner Ballinger pdcsummit.org
  • 4. IDENTIFY DESIGN CONCEPTS THAT PROVIDE THE MOST IMPACT ON HCAHPS SCORES, EITHER BECAUSE OF PATIENT SATISFACTION OR THROUGH BETTER STAFF PERFORMANCE. CALCULATE THE COST SAVINGS FROM DIFFERENT DESIGN INTERVENTIONS AND ASSESS FIRST COSTS (CONSTRUCTION) AGAINST LONGER TERM (OPERATIONAL) COSTS. COMPARE STAFF RESPONSES FROM POE AGAINST THE INITIAL GOALS AND EXPECTATIONS FOR THE PROJECT. LIST WHICH DESIGN INTERVENTIONS PERFORMED WELL ENOUGH TO MERIT REPETITION IN UPCOMING BUILDING CONSTRUCTION. pdcsummit.org TO PARTICIPATE IN POLL: TEXT TO 22333and TYPE BALLINGER2016 THEN TEXT A, B, C, OR D TO RESPOND TO QUESTIONS
  • 5. PHILADELPHIA NEW YORK WEST CHESTER, PA CHESTER COUNTY HOSPITAL PENN MEDICINE HEALTH SYSTEM
  • 6. 463,000 SF EXISTING CAMPUS 36.26 ACRES 242 BEDS 108,000 GSF LASKO TOWER $40M CONSTRUCTION COST $63M PROJECT COST
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 14.
  • 15.
  • 16. VALUE OF THE TEMPLATE L3: ORTHO L4: TELEMETRY GW: ORTHO L2: OB
  • 17. LASKO TOWER GW: ORTHO L2: OB L3: ORTHO WEST BUILDING 2 G 1 3 L4: TELEMETRY4 13,295 UNIT SF 20 BEDS 210 SF / ROOM BUILT 1962, RENOVATED 1998 1 CENTRAL NURSE STATION 23,300 UNIT SF 24 BEDS 320 SF / ROOM BUILT 2013 2 SMALL NURSE STATIONS (L2) 2 CENTRAL NURSE STATIONS (L3 + L4) 12 DECENTRALIZED STATIONS (ALL)
  • 18. 5 KEY DESIGN DECISIONS • TEMPLATE DESIGN FOR M/S, IMU AND ICU CAPABLE WITH RENOVATION • DECENTRALIZED CARE STATIONS BETWEEN EVERY 2 ROOMS • ALL PRIVATE ROOMS – MIRRORED IDENTICAL CARE GIVING • OUTBOARD TOILETS • PATIENT / FAMILY AMENITIES IN ROOM
  • 19. SURVEY OF PATIENTS SURVEY OF STAFF ONSITE OBSERVATION ONSITE INTERVIEWS WITH STAFF DATA COLLECTION METHODS
  • 21.
  • 22.
  • 23. STAFF PATIENTSL4 L3 L2 GW OVERALL SATISFACTION
  • 26. $$
  • 27. 320 SF TYPICAL LASKO 210 SF GROUND WEST $$$
  • 30.
  • 31.
  • 32.
  • 33.
  • 34. $$ 30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS
  • 35. $$ 30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS
  • 36.
  • 37. $$ 30 CENTRAL SEATS 24 CENTRAL SEATS 12 CENTRAL SEATS ADEQUATE LOCATIONS FOR CHARTING L3: ORTHOL4: TELEMETRY L2: OB
  • 38. $ TRAVEL DISTANCE BETWEEN STAFF WORK AREAS L3: ORTHOL4: TELEMETRY L2: OB
  • 39. $ VISIBILITY BETWEEN STAFF WORK AREAS L3: ORTHOL4: TELEMETRY L2: OB
  • 40. $$ TRAVEL DISTANCE BETWEEN STAFF WORK & PATIENT CARE AREAS L3: ORTHOL4: TELEMETRY L2: OB
  • 41. $$ VISIBILITY BETWEEN STAFF WORK & PATIENT CARE AREAS L3: ORTHOL4: TELEMETRY L2: OB
  • 42. $ PROXIMITY OF SUPPLIES TO THE PATIENT ROOMS L3: ORTHOL4: TELEMETRY L2: OB
  • 43. L4: TELEMETRY PROXIMITY INDEX BETWEEN STAFF WORK AREAS CENTRAL STATION L4: TELEMETRY DECENTRALIZED STATION
  • 44. L2: OBL2: OB CENTRAL STATION DECENTRALIZED STATION PROXIMITY INDEX BETWEEN STAFF WORK AREAS
  • 45. L4: TELEMETRY L2: OB PROXIMITY INDEX
  • 46.
  • 47. MATERIAL COST/BENEFIT FIRST COST OPS COST MAINT. ACOUST. SAFETY $$$ $  + EPOXY FLOORING $$ $$  TILE $ $$$  VCT $$ $  + SHEET VINYL $ $$  PLASTIC LAMINATE $$ $  SOLID SURFACE $$ -  ACOUSTIC TILE $$$ -  + ACOUSTIC TILE - ENHANCED
  • 48. OVERALL COST/BENEFIT FIRST COST OPS COST MAINT. ACOUST. SAFETY $ $$$  - PAINT $$ $$$  + FLOORING $$ $$  + CASEWORK $$$ $  + + LAYOUT: PRIVATE ROOMS $ $  + + LAYOUT: DECENTRALIZED STATION $ $  + + LAYOUT: SUPPLY LOCATIONS $$ $  LAYOUT: FAMILY AMENITIES $$$ $  + BUILDING EXTERIOR
  • 49. WHAT WOULD WE CHANGE? • DIFFERENT CONFIGURATION OF MAIN NURSING STATION • VERIFY TRAVEL DISTANCES FOR FREQUENTLY FETCHED ITEMS WHAT REPEATS IN NEXT PROJECT? • LARGE WINDOWS • +/- 320 SF FOR SINGLE PATIENT ROOM & BATHROOM • DECENTRALIZED STATIONS IMPROVED WORKFLOW • MATERIAL : SOLID SURFACE, RESIN FLOOR
  • 50. STUDYING THE PAST TO BUILD A BETTER FUTURE LESSONS FROM A POST-OCCUPANCY EVALUATION PDC SUMMIT 2016