Logicalis UCOM PBX 16 04 09


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  • Elimar la complejidad de las comunicaciones llegando a la persona buscada en el primer intento Aplicaciones que permitan aumentar la productividad sin importar el donde, el cuando o el dispositivo utilizado Basadas en estandardes de mercado, seguras, construidas sobre una red covergente e inteligente
  • Cisco has a complete end-to-end portfolio that can be leveraged to reduce operating expenses and deliver strategic ROI. Our total systems approach combines the strengths of Cisco data networking infrastructure (including robust security) with call control to applications to endpoints. Our IP telephony architecture is designed from the very beginning to take advantage of tight functional integration with the underlying Cisco IP networking infrastructure. Call Control is at the heart of the Cisco IP Telephony system. Whether deploying a centralized call-processing model, a decentralized model, or a combination of both, Cisco IP Telephony solutions meet individual organizational needs. In a centralized deployment, Cisco Unified CallManager extends enterprise telephony features and capabilities to telephony network devices such as IP phones, voice over IP (VoIP) gateways, and multimedia applications throughout the network. On the Application front , Cisco offers a wide array of applications: Unified Communications clients (IP Communicator, Video Advantage, or Unified Personal Communicator); messaging (unified messaging and voice mail), rich media conferencing (audio, Web collaboration, and videoconferencing); mobility solutions (Mobile Connect, Extension Mobility): presence (IP Phone Messenger) as well as 3 rd party applications that via XML deliver business data directly to the phone’s display or technology partner applications that are part of the SolutionsPlus Program. Endpoints are user instruments – either a desk phone or wireless phone or video phone . Our Cisco Unified IP phones have all the functions that a telephone provides, as well as additional features, such as the ability to access Websites, or productivity-enhancing applications. Only Cisco offers a complete portfolio of true IP phones. Infrastructure: Cisco is committed to providing fully integrated systems with products and solutions that are resilient and adaptable. One of the most compelling advantages of a solution based entirely on Cisco equipment is that customers gain the benefit of an IP telephony architecture designed from the start to take advantage of tight functional integration with the underlying Cisco IP networking infrastructure-primarily switches and routers. Our fully integrated system allows an organization to maximize its total value of network ownership, adapt more readily to current and future business needs, and be more responsive.
  • Clearing: Increased security, choice of operating system and an easy to deploy appliance model are some of the advantages of Cisco Unified CallManager CallManager is a server based call processing component of Unified Communications system. Enterprise IP telephony call-processing solution that is scalable, distributable, and highly available. Provides a choice of operating system, either a Windows-based server (release 4.x) or the appliance model (release 5.0). Redhat is the Linux system for CM 5.0 Open and extensible – supports many different protocols, which provides customers with choices and allows Technology Developers to develop IP Telephony applications, including XML type apps Flexible management – CLI for installation and monitoring and administration GUI for provisioning Network Mmgt is provided with Cisco Operations Manager and Service Monitor or via Cisco Technology Developers’ applications, which use SNMP Multiple Cisco Unified CallManager servers are clustered and managed as a single entity on an IP network, a distinctive capability in the industry that yields scalability of 1 to 30,000 IP phones per cluster, load balancing, and call-processing service redundancy. Interlinking multiple clusters allows system capacity to reach 1 million users in a system of more than 100 sites.
  • Enhanced Services and Application Delivery Line-side SIP support for SIP devices and applications SIP trunk-side enhancements including support for video calls over SIP trunk Support for presence-based applications including Cisco Unified Personal Communicator and IP Phone Messenger Simplified Deployment and Management Appliance Model implementation Appliance Model implementation for call processing; ships with operating system and CallManager application software pre-loaded on MCS platform and optionally available as a DVD kit for customer-provided servers. Administration enhancements Simple Network Management Protocol (SNMP) support, allowing customers to set and report traps on conditions that could become service-affecting and send them to remote monitoring systems. New administration features such as the ability to add users faster, arrange and re-arrange line appearances, copy stations and administer presence groups Networking enhancements RSVP Agent support for more efficient use of networks Support for Japanese, Korean and Chinese (traditional and simplified) languages
  • Clearing: Increased security, VT Advantage, and remote operation are just a few of the things to look forward to in CME 4.0 ROS – Remote Operation Services. Security – does not include SRTP which will come later. This is device authentication only. Cisco Unified Video Advantage (formerly named Cisco VT Advantage) – Full VT Advantage feature set. Also SRST support for VT Advantage. Retail customers don’t like to use soft keys, so added feature access code support CME/SRST combo – Auto registration in CME. CME for SRST. More features, but more complex configuration. Deployment models: 1) Would want this to retain Unity at SRST site. 2) Additional features Expected availability: June 2006 Transition: Rounding out our SMB software updates, check out what we have in SRST.
  • Clearing: SRST 3.4/4.0 include a host of new features. SIP B2BUA Register Basic call Inbound/outbound PSTN calls Caller ID and name Transfer blind/attended (Refer) Class of restriction Forward busy/no answer/all Distinctive ring receiving After hours call blocking Analog phones (via ATA and VG224) SIP MIB for SRST Phone Services Hold/resume Call waiting w/ caller ID Redial, Speed dial MWI (visual and audio) 3-way conference Intercom, Etc. Transition: We’re broadening the market for our SMB products with increased localization.
  • CLEARING: As you can see here, IP Video Conferencing and the new Cisco MeetingPlace Express are good for both commercial and enterprise companies. Cisco MeetingPlace is too, but on the higher end of the capability scale. The portfolio enables partners to add value by consulting on the right solution for customers. Cisco Unified Videoconferencing provides IP videoconferencing for geographically dispersed teams with videoconferencing end points. Cisco MeetingPlace Express: Integrated voice & web conferencing for mid-sized organizations Cisco MeetingPlace: Rich-media conferencing for Enterprises TRANSITION: By rich media we mean fully integrated voice, web & video conferencing
  • Clearing: You can see how Cisco MeetingPlace makes remote meetings as effective and natural as face to face. Integrated with outlook, notes, email, directory services, IP Phones: Because it’s deployed on the net, it’s a solution that’s cost effective and secure. TRANSITION: As mentioned earlier we are also introducing, Cisco MeetingPlace Express v1.1
  • CLEARING: This is a voice and web conferencing solution that delivers powerful functionality while still being easy to deploy and manage. Functionality: Simple to deploy and manage Deploy conferencing with CallManager for cost savings and productivity Although English is the only language currently supported, additional language support is expected Q2CY06 TRANSITION: Note also that for Cisco Unified CallManager Express and Cisco Unity Express deployments, the meet-me conferencing feature is available to those users.
  • The UCC Enterprise Edition is made up of a group of Cisco IP Telephony and Contact Center products We are going to explore each of these.
  • CLEARING: From the telephony focused IP communicator to the Unified Personal Communicator with the unified interface. Cisco IP Communicator – For organizations of all sizes, IP Communicator gives computers the functionality of IP Phones. Cisco VT Advantage - For organizations of all sizes; multi-site and geographically dispersed, Cisco VT Advantage brings video telephony functionality to Cisco IP Phones and IP Communicator Cisco Unified Personal Communicator - For medium-sized organizations and enterprises evaluating unified communications solutions, Unified Personal Communicator seamlessly integrates presence, IM, voice, video, and Web conferencing into a unified, rich media client TRANSITION: Let me walk you through each of these in more detail
  • The Operations Manager has 4 main areas Service Level Views : Showing a picture of the entire Unified Communications Solution including CallManager, Phones, Gateways, Routers and Switches etc. Provides a DashBoard view into the status of all components in the Unified Communication Solution Alerts and Events : Shows a view of the alerts and events in the Communications Solution. Provides easy troubleshooting next-steps. Service Quality : When Service Monitor is present – provides a view of the calls which have lower MOS scores then the thresholds. Note: Alerts and Events are focused on thigs which either happened in real time or failures from the background tests. Service Quality is a real-time indication of actual calls and their MOS scores. Cisco uses the combination of realtime MOS score monitoring together with the collection of realtime alerts and events from the components to give the IT staff the most efficient view of what is happening for their Unified Communications Solution. Many times these indications can be alerted to the IT staff before the end users notice issues. Phone Status – provides reports relating to the phones and their status. This key information can tell IT staff how many users and who is being affected by issues.
  • Logicalis UCOM PBX 16 04 09

    1. 1. UnifiedCommunications Juan Pablo Denkiewicz jdenkiewicz@la.logicalis.com 16 de Abril de 2009
    2. 2. AgendaIntroducción Call Controll Mensajería Presencia, Colaboración, Movilidad Contact Center Endpoints Aplicaciones -2-
    3. 3. CISCO Unified Communications“Unified Communications Solution”Overview
    4. 4. Cisco Unified Communications Proceso de Negocio Productividad Transformación del Negocio Secure Video E-Mail/ Mobility Conferencing and Calendar Collaboration IP NetworkVoice and Unified End Presence and Telephony ContactMessaging Points Instant Messaging Services Center
    5. 5. Misión: Transformar los Procesos de Negocio con las Comunicaciones Impacto de la SoluciónUnificadas Diseño Compra Venta Servicios Velocidad: TTM, Ciclo de Venta Virtualización Productividad Interacciones Multi-Media Mejora relación con Presencia y políticas clientes, reduce churn Movilidad Colaboración en cualquier parte/momento Integración de Apps Eficiencia en la Operación de Negocio Reducción de Costos Servicios al Procesos de Beneficios al Negocio Negocio Negocio
    6. 6. Abierta, Colaborativa y Efectiva Negocios Solución abierta que trabaje eficientes con sistemas existentes Efectiva Abierta UnifiedCommunications Colaborativa Colaboración Sin fronteras
    7. 7. El Middleware HumanoGlobalMóvil Múltiples dispositivos Comunicación ComplejaVirtual
    8. 8. Portfolio de Productos
    9. 9. CISCO Unified Communications“Unified Communications Solution”Call Control
    10. 10. Cisco Unified Communicatios Manager 7.0Sistema de comunicaciones basado en IP yestándares de la indutria, con distintasopciones de sistemas operativos. Líder de la industria en sistemas de Telefonia IP. Escalable hasta 30,000 internos. Completo set de funciones de telefonia, video y datos. Gran variedad de protocolos de comunicaciones soportados (SIP, H.323, MGCP, SCCP). Soporte para dispositivos SIP de 3ras partes. Integración de aplicaciones XML.
    11. 11. Cisco Unified Communicatios Manager 7.0Servicios y aplicaciones Mensajería Unificada, Presencia, Colaboración, Contact Center, IVR, Movilidad, etc. Reserva de ancho de banda y optimización mediante RSVP Agent. Interfaz de administración gráfica para gestión, monitoreo e instalación de nuevos dispositivos. Soporte para más de 20 lenguages
    12. 12. Redundancia y EscalabilidadHasta 7,500 IP Phones Hasta 15,000 IP Phones Hasta 30,000 IP Phones Primary/Backup Publisher and Publisher and Publisher and Backup/Primary TFTP Server(s) TFTP Server(s) TFTP Server(s) 3751 to 1 to 7500 3750 3751 to 1 to1 to 3750: Primary 11,251– 7501–3751 to 7500: Backup 7500 3750 15,000 11,2503751 to 7500: Primary 11,251– 7501–1 to 3750: Backup 18,251– 15,001– 15,000 11,250 22,500 18,250 26,251– 22,501– 30,000 26,250
    13. 13. Redundancia y Escalabilidad Management Interface Directory Services Gateway Music on Hold Software Conferencing ED Software MTP L AI Call ProcessingConferencing Conf F Config Server CTI/QBE I/F SCCP I/F MGCP I/FTranscoding Xcode Intra-Cluster H.323 I/F Communications Management Interface Voice Mail Directory Services Server Music on Hold Software Conferencing Software MTP JTAPI Call Processing IP-IVR Config Server CTI/QBE I/F Active SCCP I/F IP Phone Communications MGCP I/F Manager H.323 I/F Server
    14. 14. CUCM Business Edition Solución para empresas de entre 100-500 puestos Combina en un único server de 1 U Call Control (audio/video), Mensajería y Movilidad Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Mobility Posee todas las capacidades avanzadas Se integra con el resto del portfolio de soluciones de Comunicaciones Unificadas brindando seguridad, trabajo colaborativo, centros de contacto, etc.
    15. 15. Cisco Unified Communicatios Manager ExpressPlataforma de comunicaciones IP orientada asucursales y oficinas pequeñas-medianas. Solución integrada en las plataformas de routers Cisco ISR. Soporte total de funcionalidades de telefonía adaptadas a las necesidades de empresas pequeñas o sucursales medianas. Voice mail y auto-attendant con la solución integrada Cisco Unity Express o mensajería unificada utilizando Cisco Unity. Incluye opciones como: Video Telephony, Tele workers, IP Communicator Softphone. Reporte centralizado de alarmas utilizando SNMP gestionado por Cisco Unified Operations Manager.
    16. 16. Cisco Unified SRST Survivable Remote Site Telephony Solución integrada en las plataformas de routers Cisco ISR. Cisco Unified SRST toma el control de las funciones de telefonía en un escenario de contingencia (caida de WAN). Soporte de Cisco Unified SRST para Cisco Unity Solución extensible y esclable. Permite escalar de 24 a 720 teléfonos por router usando SCCP y 24 a 480 teléfonos usando SIP. SNMP MIB para reporte de fallas.
    17. 17. CUCM Express PSTN CO Line 1, 2, 3, 4 Dial Backup Public and POS Internet DSL Fax Cisco 28XX/38XX Access Router Analog Phones with Cisco Communications Manager Express, Cisco Unity Express and IOS FirewallGUI Management Station Catalyst Access Switch Cisco IP Phone Employee PC, Cisco 7906 in Lobby, IP Phone 7960G and Breakroom, or Voicemail Conference Room PrinterCisco IP Phone 7914 as the Attendant Console Application Cisco IP Phone Server 7920 for Roaming Employees Wireless Access Point
    18. 18. CUCM 500 Series Optional Wireless DSL Modem or ISR Internet Port Port Console POE (8) WAN EXP PSTN CE500 WAN Hold Uplink On LAN Music Expansion (optional) 4 Analog Wi-Fi FXS (4) Station Ports 2 x BRI (Fax, Door Bell, etc) (field expansion) VIC Slot Plataforma para voz y datos en sitios de menos de 48 usuarios
    19. 19. Posicionamiento de Communication Manager # Extensions
    20. 20. Video Video a demanda transparente para el usuario Interconexión con sistemas existentes Cisco Unified Communications Manager Cisco IP Standards Based Communications H.323 System Professional Network Small Group System Color IP Phone with Business PC Video Wireless Executive Desktop
    21. 21. Video Advantage Cisco Unified Video Advantage brinda funciones de video teléfono a Cisco Unified IP Phones 7900 Series y Cisco IP Communicator. Características de video H.263 and H.264 video codecs: Bit rates from 50 kbps to 1.5 Mbps Hasta 30 frames por segundo: 352x288, 320x240, 176x144 y 160x120 Interoperable con terminales de video H.323 de terceras partes.
    22. 22. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software
    23. 23. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software
    24. 24. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software
    25. 25. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software
    26. 26. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software Nokia E61 / E65
    27. 27. Movilidad Desplazamiento del teléfono fijo Extension Mobility Teléfonos WI FI Single Number Reach Teléfonos Duales Teléfonos Software Cisco IP Communicator
    28. 28. CISCO Unified Communications“Unified Communications Solution”Soluciones de mensajería
    29. 29. Cisco Unity Solución de mensajería capaz de recibir y guardar diferentes tipos de mensajes, notificar al usuario y permitir la recuperación a través de algún tipo de interfaz. Ofrece opciones de voz y de mensajería unificada que funciona transparentemente con Microsoft Exchange, Lotus Domino y Novell GroupWise. Proporciona sólidas funciones de contestador automático, entre las que se incluyen el enrutamiento inteligente de llamadas, opciones de filtro de llamadas y notificación de mensajes.
    30. 30. Cisco Unity Cisco Unity Unified Messaging and Voice Messaging Cisco Unity Connection Cisco Unity Express Up to 500 Users 3000 Users 5000++ Users250 Users
    31. 31. Cisco Unity
    32. 32. CISCO Unified Communications“Unified Communications Solution”Presence
    33. 33. Cisco Unified Presence Recoge información sobre el estado de disponibilidad de un usuario, como por ejemplo si el usuario está utilizando un teléfono en un momento concreto. Información sobre las capacidades de comunicación de un usuario. Se integra con el cliente Cisco Unified Personal Communicator para realizar funciones tales como click to dial, controlar el teléfono, la voz, el video e integrar la colaboración Web. Proporciona un servicio de mensajería instantáneo central para los teléfonos IP Cisco conectados a Cisco Unified Communications Manager. Soporta la interoperabilidad con IBM Sametime y Microsoft Office Communicator.
    34. 34. Unified Personal Communicator Mensajería instantánea. Información de presencia desde una única interfaz de la PC. Permite saber quien está disponible u ocupado antes de intentar ponerse en contacto.
    35. 35. CISCO Unified Communications“Unified Communications Solution”Collaboration & Conference
    36. 36. Cisco Conferencing Solutions
    37. 37. Cisco Unified MeetingPlaceSoluciones de conferecia con Audio, Video y Web  Totalmente integrado con  Servicio disponible en la red lo Outlook, Notes, email, Servicios que reduce costos y asegura una de directorio, IP phones integración total.  Acelere las decisiones de  Escalable a miles de usuarios negocio, sus proyectos y sus concurrentes. ventas. Who’s Sharing Who’s Speaking Who’s Attending Movable, Sizable How Attending Video Window
    38. 38. Cisco Unified MeetingPlace ExpressSoluciones de conferecia con Audio, Video y Web  Simple y poderosa funcionalidad.  Capacidades de conferencia de voz extendidas.  Control de reunión y compartir contenidos.  Confguración simple. Acceder a la conferenca desde la red.  Facil de implementar y gerenciar.  Plataforma de servidor único.  Ideal para organizaciones medianas  De 20-120 usuarios concurrentes.  Soporte para multilenguaje.
    39. 39. CISCO Unified Communications“Unified Communications Solution”Mobility Advantage
    40. 40. Cisco Unified Mobility Advantage Soporte para usuarios móviles que utilicen celulares duales con sistema operativo Symbian y BlackBerry. Se integra con Cisco Unified Presence para llevar la información de presencia y mensajería instantánea al dispositivo móvil. Unified Mobile Communicator  Es una aplicación de software fácil de utilizar para teléfonos móviles.  Puede realizar y recibir llamadas, acceder a los contactos del directorio de la empresa, comprobar la información de presencia, escuchar los mensajes de correo de voz y recibir notificaciones de Cisco Unified MeetingPlace®.
    41. 41. Telepresencia
    42. 42. Anytime, Anywhere, on Any Device Cisco Unified Personal Communicator for Mac Cisco Unified Call Connector for Microsoft Outlook Cisco Unified MobileCisco Unified Personal Communicator Communicator
    43. 43. CISCO Unified Communications“Unified Communications Solution”Contact Center
    44. 44. Cisco Unified IP Contact Center Express Edition
    45. 45. Unifed Contact Center Soporte para miles de agentes Inbound, outbound, E-mail, Chat, IVR, Fax, WEB, etc. Arquitectura abierta para integración con 3ras partes (DB’s , CRM’s, desarrollos) Herramientas para reportes históricos y on-line Interface para agentes y supervisores IVR ACD Grabación (Nice, Verint, etc) Coaching Automatic speech recognition (ASR) integration - Optional Text-to-speech (TTS) integration – Optional
    46. 46. Customer Contact & Cisco Differentiation UCC Hosted UCC/ICM Enterprise Self ServiceUCC ExpressSelf-Service
    47. 47. Agent Desktop CTI pop up’s e integraciones con aplicaciones de cliente Todas las interfaces en un sóla herramienta (inbound, outbound, email, Voice controls chat) On Screen Dial pad, Login – Logout, Not Ready reassons, on demand recording, Chat with supervisor, alerte msg´s, call history, embebed Web browser, personal stadistis, macro launcher, trasference, conference, E-mail / Chat supervisor asistance, record on demand, etc… toggle Inbox Reply window
    48. 48. Reportes Históricos On-Line Reportes customizados Orientados al negocio aplicando reglas interactuando con el contact center Por agente y por supervisor
    49. 49. CISCO Unified Communications“Unified Communications Solution”End Points
    50. 50. Unified Communications End Points Porfolio
    51. 51. Cisco Unified Communication ClientsTelephony Focused Rich Media/Unified Interface
    52. 52. Unified CommunicationsDesktop Client – Personal Unified Communicator Cisco Unified Personal Communicator • Interfaz de usuario intuitiva • Concepto de Presencia • Llamadas, colaboración. • Llamadas Desktop video
    53. 53. CISCO Unified Communications“Unified Communications Solution”Applications
    54. 54. AplicacionesAdding Value to Unified Communications Agenda -54-
    55. 55. IPBilling & Control Compatibilidad total con Cisco Communications Manager Soporte TCL (Tool Command Language) Appliance Interfaz basada en WEB Segurdad y control de acceso a los datos Disponible en idioma español, inglés y portugués
    56. 56. Cartelería IP Mostrar información en forma dinámica Conectado a la red Gestión centralizadaMostrar información de:  Eventos  Promociones  Restaurant  Publicidades  Mapas  Sistema de emergencias  Y muchas funcionalidades
    57. 57. CISCO Unified Communications“Unified Communications Solution”Management
    58. 58. ManagementOperations Manager and Service Monitor Cisco Unified Operations Manager  Real-time view of IPC solution  Alerting and diagnostics  Phone inventory reporting Service Monitor • Real-time voice quality alerting • MOS scores and details • Archival of historical call qualityCisco 1040 Sensors
    59. 59. Cisco Unified Operations Manager
    60. 60. ¿Preguntas?
    61. 61. Gracias!